RETURN & EXCHANGE POLICY
1. What is the return policy at DFS?
At DFS, we offer a 100% quality guarantee on all merchandise we sell and want you to be pleased with your purchase. If for any reason you are not satisfied, you may return or exchange your purchase when it is presented with established proof of purchase in saleable condition. Simply follow the guidelines below:
• You may return merchandise bought at any DFS store for a full refund or exchange within 90 days of purchase with a receipt.
• For all returns, merchandise must be presented in its original packaging, with warranty card, jewelry certificate, tags, not used, worn, consumed or damaged
• Unfortunately, we cannot exchange or refund items purchases on sale, or any merchandise that concerns personal hygiene (e.g. underwear, swimwear, etc.).
• We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
• All Go Give One charitable donations are non-refundable.
Please visit one of our stores or contact DFS customer service center at DFS.com and we will be happy to assist you.
2. How can I make a return or exchange a purchase?
In-store
Simply visit the nearest DFS store regardless of where the original purchase was made. Bring your purchase in its original packaging, along with the original purchase receipt. In some exceptional cases we won’t be able to exchange your purchase and will be happy to offer a full refund, provided your request complies with our returns policy.
Through After Sales Service Center
DFS has a network of After Sales Service Centers located in China and Japan. You may contact us through DFS.com, Contact Us section and we will be happy to assist and provide further details.
Contact Us
Please note, we will only be able to offer a full refund when customers are requesting a return through After Sales Service Center, provided your request complies with our returns policy. No merchandise exchanges are possible.
3. Can I return items I purchased on sale?
No, items purchased on sale, clearance, or other special offers cannot be returned or exchanged.
4. The item I bought is damaged or doesn’t work properly. What shall I do?
At DFS, we offer a 100% quality guarantee on all merchandise we sell and want you to be pleased with your purchase. All merchandise is authentic and is sourced directly from suppliers.
If you believe your purchase has a manufacturing defect or other damage that is not caused by your own actions, you may return or exchange your purchase within 90 days when it is presented with established proof of purchase.
5. Is my purchase covered by warranty?
At DFS, we offer a 100% quality guarantee on all merchandise we sell and want you to be pleased with your purchase. All merchandise is authentic and is sourced directly from suppliers. If for any reason you are not satisfied, you may return or exchange your purchase within 90 days after purchase when it is presented with established proof of purchase in saleable condition.
For repair and maintenance services outside of the 90-day period, please refer to the brand-issued guarantee booklet. Warranty period and inclusions vary by brand and product type. For any warranty claims, the Customer must present the original Warranty Card (physical or digital) along with the merchandise in its original packaging and established proof of purchase. DFS will honor all recognized brand-issued warranties within the period of validity. For merchandise not covered by a brand-issued warranty, DFS will assist with repair and maintenance services at customer’s own cost.
Please visit one of our stores or contact DFS customer service center at DFS.com and we will be happy to assist you.
6. How do I return or exchange a gift?
You can return or exchange merchandise bought within 90 days of purchase with its original receipt. Please contact DFS customer service center at DFS.com or visit one of our stores.
7.Can I return or exchange an item with a Gift Receipt?
Customers presenting a gift receipt are only eligible for an exchange, provided all other Return Conditions are met.
Item(s) can only be refunded by the third party with a gift receipt if the original purchaser/payee is present at the store during the return process.
In case of returns, DFS CIRCLE points credited to the original purchaser’s account will be deducted with the member’s consent.
