These Terms and Conditions (hereinafter the “Conditions”) govern the use of, registration to and online services proposed by DFS accessible at the Site (as defined below).

The purpose of these Conditions is to define the rights and obligations between DFS and any non-commercial natural person aged at least 18, acting for their personal needs, who wishes to use the Site (the “User”) or make a purchase on the Site (the “Customer”). They specify, in particular, the conditions for ordering, payment and management of any returns of Products (as defined below) ordered by Customers.

DFS may update or revise these Conditions from time to time and such updating and/or revisions will be effective immediately upon publication of the amended version (“New Terms”) on the Site.

Any order of Products made through the Site implies unreserved acceptance of these Conditions.

These Conditions may be supplemented by special conditions set out on the Site, in particular in the event of promotional operations, prior to any transaction with the Customer.

In these Conditions and unless otherwise specified:

DFS: means the entity DFS Group Limited located at 15/F One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

Virtual Personal Shopper Service: means the service which DFS offers personalised shopping suggestions to the Customer.

Price: means the price of each Product which appears on the Site. They are expressed in Hong Kong Dollars and are inclusive of any applicable sales and other duties and taxes.

Site: means dfs.com and DFS Hong Kong Official WeChat Mini Program.

DFS agrees to sell products including household, fashion and accessory items (the “Products”) through the Site on the basis that any such sale and transfer of title will only occur when the Products are collected by the Customer instore pursuant to Article 7.1, or collected by a third-party logistics service provider (“3PL”) from DFS pursuant to Article 7.2.1 or 7.2.2, as the case may be.

The Products presented on the Site comply with the legislation in force and standards applicable in Hong Kong. In the event that Products are withdrawn from the market for non-compliance, they will be withdrawn from the Site as soon as possible. Orders in progress will be automatically cancelled, with the Customer having no recourse for complaint regarding the cancellation.

In the usual course, the Customer may see the essential characteristics of the Products on the Site prior to placing their order. The main characteristics of the Products are presented on the Site, and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products.

The photographs and graphics presented on the Site have no contractual force or effect and DFS cannot be held responsible for them.

The choice and purchase of Products is the sole responsibility of the Customer. The Customer is required to refer to the description of each Product in order to understand its properties and essential characteristics.

The contractual information set out in these Conditions is subject to validation by the Customer at the time they confirm the order at the latest.

The Products are supplied at the Prices in force and are those which appear on the Site.

The Prices take into account any discounts that may be granted by DFS on the Site. Prices shown in the currency converter section are for reference only.

These Prices are firm and non-revisable as indicated on the Site at the time of the order. However, DFS reserves the right to modify Prices at any time without such modification affecting any order that has already been validated.

DFS carries out regular checks to verify that the Prices charged are correct. However, some prices may contain an error. If DFS finds a clerical price error in the order, the Customer will be informed as soon as possible. DFS reserves the right to cancel the order of the Product affected by a clerical price error. If the order has been paid for, the Customer will be refunded the amount paid.

4.1 - Placing the order

It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

· The Customer adds the Products to their shopping bag*;
· The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “Checkout”;
· The Customer enters their personal details (such as the name. surname, e-mail address and mobile number);
· To pick-up the order directly from any T Galleria by DFS, Hong Kong Stores, the Customer selects the store as pick-up location, selects the pick-up date and time and clicks “Continue”;
· For delivery services, the Customer selects the delivery method, enters the delivery address (if applicable) and clicks on “Continue”;
· The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “Checkout”;
· The Customer agrees to comply with these Conditions and DFS’s Privacy Policy;
· The Customer states the type of credit card and the corresponding card numbers (or uses another payment method accepted by DFS);
· A SMS message and an email (if applicable) is/are sent to the Customer to confirm receipt of their order (“Order Confirmation”);
· For Click & Collect, orders may be cancelled at any time by contacting our Customer Service Team via the Live Chat function. Cancellation is free of charge;
· For delivery services, orders can neither be changed nor cancelled by the Customer after the order status has become “Ready to ship”;
· DFS may decline or cancel an order at any time prior to pick-up or delivery of the order for any of the following reasons: (a) your ineligibility to order the products according to these Conditions; (b) the unavailability of any Products that you ordered; (c) if the information you provided is incomplete or inaccurate in any respect; or (d) the Product description, including price, is incorrect in any respect;
· If DFS declines or does not accept an order, the payment will not be charged. DFS will process a refund to the payment method for the purchased amount;
· DFS shall have no liability and you will have no claim against DFS if DFS declines, cancels, does not accept or revokes the acceptance of your order.

* For specific brands, Customers can only add items from the same brand to their shopping bag.

The Customer shall be responsible for ensuring the completeness, correctness and accuracy of all information provided in connection with your order, including your delivery address, recipient information and payment details.

DFS shall not be liable for any failure or delay or otherwise in discharging our obligations under these Conditions if such default is in any way related to the incomplete, incorrect and/or inaccurate information provided by the Customer.

DFS does not intend to sell the Products on the Site to professionals and other businesses, but only to consumers or non-professionals, for their personal needs.

DFS therefore reserves the right to refuse orders of a single Product in quantities that may reasonably exceed the personal needs of a Customer.

4.2 - Order validation

Product offers are valid as long as they appear on the Site and can be readily drawn from existing stock. Customers should be aware Product offers and certain Products may only be available in certain and specified countries.

DFS confirms the order by sending an e-mail to the Customer within a maximum of 1 (one) working day from the Customer confirming their order. Any order placed on the Site, validated by the Customer and

confirmed by DFS, under the conditions and according to the methods described above, constitutes an agreement to sell between the Customer and DFS.

If for any reason there is total or partial unavailability of Products after the order is placed, the Customer will be informed by e-mail as soon as possible of the unavailability of the Products and of the partial or total cancellation of their order.

In the event of cancellation of the order by DFS:

· DFS Customer Service will contact the Customer by e-mail to inform them; and
· The order for the Products concerned will be cancelled and refunded by DFS.

4.3 – Customer to be liable

The Customer further acknowledges and agrees that if they do not comply with these Conditions the Customer will be liable for all applicable taxes and duties on the Products including, but not limited to, value added taxes (VAT) and goods and services taxes (GST). The amount of all applicable taxes or duties for which the Customer is liable will be charged to their credit card or any other payment method used in addition to the displayed Price.

5.1 - Available payment methods

The Customer can pay for their order using the following means: Visa, Mastercard, WeChat Pay and Alipay and/or other payment methods available from time to time.

Transactions carried out on the Site are entrusted to the following secure online payment platform:

Oceanpayment Co., Limited registered in Hong Kong under company number 2277030

16/F, Kowloon Building,
55 Nathan Road,
Mongkok, Kowloon,
Hong Kong

The Customer's credit card data (credit card number, expiration date, credit card identification (“CID”) and visual cryptogram) are transmitted by the service provider to the bank, using secure means guaranteeing their confidentiality with regard to third parties.

5.2 - Terms of payment

When placing an order, the Customer pays for the order by taking the following steps:

· The Customer indicates their means of payment with a credit card number, name of the holder of the credit card, the expiration date, CID and visual cryptogram (if applicable);
· The Customer enters the billing address;
· By clicking on “verify the order” the Customer confirms the details of the order; and
· The Customer validates their order and agrees to pay the price. The credit card used by the Customer will be debited upon validation of the order.

Another payment method used by the Customer and acceptable to DFS may be used, in which case the terms above also apply with any necessary changes or adaptations.

A payment order cannot be cancelled. Payment of the order by the Customer is irrevocable, without prejudice to any right the Customer may have under applicable and non-excludable consumer laws.

5.3 - Campaign against fraud and unpaid debts

DFS reserves the right, as part of its campaign against fraud and unpaid debts, to request additional information from the Customer during payment or to cancel or suspend an order.

5.4 – Electronic invoice

An invoice, so far as necessary compliant with the revenue laws of the country from which the order was made and to which the Product is to be or has been delivered, will be issued to the Customer upon full payment of the order.

6.1 – Instore Deposit

This Article 6.1 applies to orders made in-store.

Customers may request to make a deposit for an item which is not available at a particular store. The amount of the deposit will represent DFS’ best estimate of its reasonable costs in locating and retrieving the item from another store or manufacturer, supplier or distributor as well as any costs DFS may incur in holding an item which may not be collected and paid for within 18 months of being made available for collection by the Customer (“In-store Collection Period”) and which is not otherwise readily saleable. The balance of the price of the item must be paid on collection of the item. The transaction must be finalised within the In-store Collection Period.

If (a) the Customer fails to finalise the transaction within the In-store Collection Period or (b) DFS, having exercised reasonable endeavours, is unable to contact the Customer within the In-store Collection Period, DFS reserves the right to (i) sell, dispose of, or deal with the item in any way DFS in its sole and absolute discretion deems appropriate, and (ii) forfeit the deposit.

If DFS is not able to secure the availability of the item for which the deposit above is made by the Customer, the Customer may elect to (a) use such amount towards payment of the purchase of another item or (b) be refunded in full.

If the order is a special order for an item which has a retail value of more than USD 6,000.00, the Customer cannot cancel the order once a deposit is made.

6.2 – Virtual Personal Shopper Service Deposit

This Article 6.2 applies to orders made through the Site using Virtual Personal Shopper Service.

Customers may request to make a deposit for an item which is not available at a particular store. The amount of the deposit will represent DFS’ best estimate of its reasonable costs in locating and retrieving the item from another store or manufacturer, supplier or distributor as well as any costs DFS may incur in holding an item which may not be collected and paid for within the period of time to be communicated to the Customer by DFS after the item is made available for collection by the Customer (“VPSS Collection Period”) and which is not otherwise readily saleable. The balance of the price of the item must be paid on collection of the item. The transaction must be finalised within the VPSS Collection Period.

If the Customer fails to finalise the transaction within the VPSS Collection Period, the order will be cancelled automatically, and the Customer will be refunded in full.

If DFS is not able to secure the availability of the item for which the deposit above is made by the Customer, the Customer may elect to (a) use such amount towards payment of the purchase of another item or (b) be refunded in full.

If the order is a special order for an item which has a retail value of more than USD 6,000.00, the Customer cannot cancel the order once a deposit is made.

7.1 – Instore Collection

The Customer will be required to pick up the Products instore at the collection counter or at a brand counter of the applicable T Galleria by DFS Hong Kong Store at the date indicated in the Order Confirmation.

The Customer must bring along the Order Confirmation to pick up the order. This may require the Customer to provide an ID.

If the Customer does not collect the Product(s) within 72 hours from the scheduled pick-up time, such order will be cancelled and DFS will refund the Customer for the purchase price in Hong Kong Dollars via the original payment method.

For peak seasons and special occasions (e.g. Valentine's Day, Mother's Day), pricing, order cut-off times, pick-up times may be adjusted at the discretion of DFS. Adverse weather conditions (e.g. Typhoon 8) may cause a delay in the delivery of your order to the collection DFS’ Hong Kong Store.

7.2 – Delivery

7.2.1 Customer’s engagement of third-party logistics service provider(s)

The Customer may engage 3PL to act on behalf of the Customer to pick-up the Products from DFS and delivering them to the Customer (“3PL Service(s)”).

DFS sells the Products to the Customers in Hong Kong. The Customer engages such 3PL and authorizes it/them to pick up the Products purchased by the Customer from DFS in Hong Kong. A transaction is deemed completed when the Products are collected by a 3PL from DFS upon the Customer’s instruction, and the title and risks to the Products will be passed to the Customer at the same time.

Where DFS agrees to facilitate the Customer’s engagement of a 3PL, it does so as a matter of convenience to the Customer. DFS and the 3PL are separate and independent service providers, and DFS does not take any liability or provide any guarantee for any such 3PL Services. Once the order status has become “Ready to ship”, Customer can neither make any changes to nor cancel the order.

The Customer consents to DFS collecting, storing and using the information provided by the Customer, including personal data when facilitating a 3PL engagement on the Customer’s behalf.

Under no circumstances will DFS be responsible or liable for any loss or damage of any kind suffered or incurred as a result of or in relation to the engagement of any 3PL and/or its 3PL Services.

Notwithstanding anything to the contrary, DFS reserves the right to refuse any Customer’s request for DFS to facilitate the engagement of any 3PL.

For any refund made pursuant to Article 9, all fees, taxes, costs, and expenses of any kind incurred or to be incurred as a result of or in relation to the engagement of any 3PL are non-refundable.

7.2.2 Free delivery

The Customer who satisfies certain condition(s) may enjoy free delivery of the Products to a Hong Kong address (“Free Delivery Service”). The Free Delivery Service is not available for selected Products, and the condition(s) that the Customer has to satisfy will be imposed by DFS at its sole and absolute discretion from time to time. For details, the Customer may contact DFS Customer Service at clientservice@dfs.com or via the LiveChat. The Free Delivery Service is not applicable to combined orders (including instore and online orders).

Once the order status has become “Ready to ship”, Customer can neither make any changes to the order or delivery address nor cancel the order. DFS will exercise its reasonable endeavour to arrange for the Free Delivery Service within 24 hours after order confirmation. Customer Service will provide the Customer with the tracking number of the package.

The Customer should ensure that all the details of the order are accurate and complete. DFS shall not be responsible or held liable for any loss or damage of any kind suffered or incurred as a result of or in relation to the inaccuracy or incompleteness of the information.

The Free Delivery Service will be provided by a 3PL designated by DFS. DFS shall not be responsible or held liable for any loss or damage of any kind suffered or incurred as a result of or in relation to the delivery of the Products by such 3PL.

DFS makes no guarantee on the expected delivery time and shall not be responsible for any loss, damage, cost or expense incurred by the Customer or anyone due to delayed delivery. The Free Delivery Service may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads.

The title and risks to the Products will be passed to the Customer when the Products are collected by the 3PL from DFS.

The transfer of ownership of the Products to the Customer will only take place after full payment of the price by the Customer.

Irrespective of the date ownership of the Products is transferred, transfer of the risks of loss and damage relating thereto will take place when the Products are collected by the Customer instore pursuant to Article 7.1, or collected by a 3PL from DFS pursuant to Article 7.2.1 or Article 7.2.2, as the case may be.

9.1 – Conditions

On a commercial basis, DFS refunds within 90 (ninety) days of the date of purchase, any complete Product, in its original packaging, in perfect condition, unused, unwashed, undamaged, unworn and, if applicable, accompanied by the prepaid return label associated with the order.

The refund will be made to the payment method used when ordering.

9.2 - Methods

The Customer has to bring the Products concerned to any DFS store in Hong Kong for the return and refund.

9.3 - Verification of returned Products

A compliance check will be carried out for each refund request.

At the end of the check, and only if the return has been made in accordance with the stipulations of Article 9.1 of the Conditions, DFS will make a refund to the payment method used when ordering, within a maximum period of 15 (fifteen) working days.

Returns that do not meet the stated conditions will not be accepted and will be returned to the Customer.

In the event of any difficulty occurring during the ordering or collection of the Products, the Customer may contact Customer Service (“Customer Service”), at clientservice@dfs.com or via the Live Chat function.

The Products sold on the Site comply with non-excludable statutory guarantees in force in Hong Kong and, in particular but without limitation, benefit from the following guarantees:

11.1 - Guarantee as to merchantable quality

Subject to section 16 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer are of merchantable quality which means they meet the standards that a reasonable person would regard as satisfactory, taking account of any description of the Products, the price and all other relevant circumstances. The quality of Products includes their appearance and finish, their safety and their durability. Products must be free from defects, even minor ones, except where these defects have been brought to your attention by DFS.

11.2 - Guarantee as to fitness for purpose

Subject to section 16 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer are fit for any disclosed purpose and any particular purpose for which DFS or the manufacturer represents they are or will be fit.

11.3 – Guarantee relating to the supply of Products by description

Subject to section 15 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer by description (including by way of display on the Site) correspond with that description.

11.4 - Return of a defective or non-compliant Product

In the event of a defective or non-compliant Product, the Customer may contact Customer Service. After opening a claim, the Customer will if they wish to do so return the Product in accordance with these Conditions. DFS will confirm if it accepts the claimed defect or non-compliance of a returned Product falls within one of the statutory guarantees referred to above or otherwise prescribed by the Consumer Guarantees Act within a reasonable period of time and, if applicable, will apply the guarantee invoked.

11.5 – Express warranties by manufacturers

These statutory guarantees apply independently of any express warranty granted by the manufacturer of particular Products.

11.6 – No further guarantees

Except as expressly set out or referred to in these Conditions and subject to any guarantees, warranties and conditions that by applicable law may not be excluded, all guarantees, warranties, conditions, terms and obligations expressed or implied by law or which otherwise relate to the performance of DFS’s obligations under these Conditions or any Products supplied or to be supplied are excluded and the rights set out in this Article are the sole and exclusive remedy of the Customer with respect to defective and non-compliant Products.

The content of the Site is the property of DFS. All the elements published on the Site, such as sounds, images, photographs, videos, text, animations, programs, graphic charter, databases, software, and other underlying technology are protected by applicable intellectual property laws and all rights in such elements, including applicable intellectual property rights, belong to and will remain the property of DFS or, where applicable, have been duly granted to them.

Any partial or total reproduction of such content is strictly prohibited and is liable to constitute an infringement of copyright or trade mark and in more serious cases counterfeiting and piracy.

These Conditions are subject to and governed by the laws in force in Hong Kong Special Administrative Region of the People's Republic of China. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

The collection and processing of Customers’ personal data by DFS in Hong Kong is detailed in the Privacy Policy and is subject to the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO).

DFS acknowledges that the personal data requested from the Customer will only be collected and used so far as necessary for the processing of their order and in the preparation of invoices and sales documentation.

With the Customer’s consent, DFS may also collect information which identifies the Customer for use in DFS’s future promotions and marketing.

The Customer has, in accordance with applicable privacy law, a permanent right of access, modification, rectification, opposition, portability and limitation of processing of any information concerning them.

This right can be exercised under the conditions and according to the methods defined in DFS’s Data Protection Policy.

DFS cannot be held responsible under the obligations of these Conditions in the event that the non-performance of its obligations is attributable to a third party, even if foreseeable, or is due to the fault of the User or the Customer, or the occurrence of force majeure (being any circumstance beyond the reasonable control of a party which means that party cannot perform its or their obligations under the Conditions), or any other event that was not reasonably under the exclusive control of DFS.

DFS declines all responsibility for direct or indirect damage, whether foreseeable or not, caused during the use of the Site, it being understood that DFS will in no case be held responsible for any malfunction of the Site due to maintenance, technical problems, congestion of the Internet network or failure of any other remote transmission system which could prevent the Site from functioning.

In the event that DFS should be held liable for damage suffered by the Customer and attributable exclusively to the placing of an order, this is limited to the amount of the order paid by the Customer to DFS.

16.1 - Modifications

DFS reserve Any modification of these Conditions is enforceable on the users of the Site when put online and cannot apply to transactions concluded previously.

The version of these Conditions applicable to the Customer's purchase is that in force on the Site on the date the relevant order is validated.

16.2 - Partial invalidity

If any provision of these Conditions is held to be invalid, illegal or unenforceable, the Conditions take effect so far as possible as if they did not include that provision.

16.3 - Convention of proof

It is expressly agreed that DFS, the User and/or Customer (the “Parties”) may communicate with each other electronically or by telephone via the Site’s Customer Service, for the purposes of these Conditions. Technical security measures comply with the intended uses to ensure the confidentiality of the data exchanged.

The Parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.