TERMS & CONDITIONS
Loyal T Program Terms and Conditions
A. The LOYAL T by DFS membership program (“Program”) consists of four tiers: Loyal T, Jade, Prestige Ruby and Prestige Diamond. The benefits of the Program vary based on the tier, click here for more details.
B. Every account with at least one qualifying purchase in the 24-month membership cycle (“Membership Cycle”) that is not offset by a return, discount, refunds or adjustment (“ Qualifying Purchase”) is assigned a tier.
C. The LOYAL T membership card (“Card”), issued at the discretion of DFS, entitles members (“Member(s)”) to the program benefits and rewards determined by DFS from time to time, subject to these terms and conditions which We may update or revise anytime without notice.
D. The Card remains the property of DFS and must be kept under your personal control at all times. DFS may decline to issue a replacement Card if lost, stolen or damaged.
A. The Program is offered to customers over 18 years old and LOYAL T cardholders (“Cardholders”) shall use the Card solely for personal and non-commercial purposes.
B. Members shall only have one active account at any time and DFS reserves the right to merge, modify or cancel duplicated accounts belonging to the same Member.
C. Members will not be assigned a membership tier based solely on a purchase of tobacco products or alcoholic beverages in some jurisdictions.
A. The sign-up process can be made in store with the assistance of our Sales Assistants or online (incl. WeChat)
B. Members who sign-up to the Program through online channels will earn LOYAL T Points (“Points”) on their purchases on the same day. The Points will be credited to Your account within 7 days.
3. Changing tiers status and renewal
A. A Qualifying Purchase is recorded in the form of “ Status Dollars” based on the net Qualifying Purchase amount (i.e. qualifying purchase amount less taxes, discounts, refunds, exchange rate and other adjustments) in your Membership Cycle. For every 1USD or equivalent spent, 1 Status Dollar is earned in your membership account.
B. If You earned enough Status Dollars to qualify for a higher tier during the Membership Cycle, the change will occur within 7 days after your Qualifying Purchase.
C. If You did not earn enough Status Dollars to remain in your existing tier during the Membership Cycle, your tier will be downgraded to the next tier and the Status Dollars balance will be 0.
D. A change in tier will renew Your Membership Cycle for additional 24 months from the month of change. You can check your tier status and Points balance on WeChat® or dfs.com here.
II – REWARD POINTS AND MEMBERSHIP
1. Points earning
A. Cardholders can earn Points rewards on their purchases by presenting their Card at participating DFS and T Galleria stores worldwide. Click here for a list of participating brands and stores.
B. If you did not present your Card at the time of purchase, We will credit your account with the missing Points within 6 weeks from the date of request upon presentation of your Card, sales receipt and proof of payment within 6 months from the date of purchase. No Points may be earned for purchases made more than 1 month prior to the Cardholder’s enrollment.
C. Points earned are based on the amount spent in USD after deducting tax, discounts, the value of any points or gift certificates/ vouchers or any equivalent form of payment used in the transaction. Points earned from purchases made in DFS and T Galleria stores outside the U.S. are based on local currency converted to U.S. dollars using a daily or monthly DFS exchange rate depending on the jurisdictions.
D. Points earning purchases exclude services (e.g. restaurants, salon services, etc.), any store that is a leased brand/ boutique, non-eligible categories such as Tobacco and Liquor, any fees or taxes, any portion of Your purchase made using Points or gift cards / certificates.
E. Points will be credited to your account within 7 days from the qualifying purchase. You will earn Points for every 1 USD dollar of a Qualifying Purchase. The number of Points you received is based on your membership tier
Points per US1 Dollar spent on a qualifying purchase*
1 (only on Beauty products)
* exclusions apply, please ask sales associates in store for details.
F. The amount of Points credited to Your account is calculated by multiplying your Qualifying Purchase in US Dollars with the points multiplier based on your membership tier. When you return a purchase, the same calculation is used to determine the number of Points that will be removed from your outstanding Points balance.
G. Points earned for a purchase made on dfs.com or WeChat® will be issued within 24 hours after the order is fulfilled and collected in participating stores upon presentation of your Card.
2. Points redemption
500 LOYAL T Points = USD 5 of net qualifying purchase*
(*i.e. qualifying purchase less amount less taxes, discounts, refunds and other adjustments).
A. Cardholders can redeem Points directly on a transaction with a minimum of 500 Points except for redemption of Points vouchers which requires a minimum of 1000 Points to be redeemed. Redemption can only be done in multiples of 100 Points.
B. Points can be used to purchase merchandise at participating T Galleria and DFS stores worldwide. Click here for a list of participating stores and brands.
C. Points cannot be redeemed for any reservation on DFS online Platforms or WeChat®.
D. You must present your Card to redeem Points. The sales associate in store may ask to see your valid photo ID to verify your identity. Redeemed Points cannot be restored back and Points earned are non-transferable and not exchangeable for cash.
E. Points can only be redeemed by the Member presenting the Card in person. DFS will not be responsible for any Points claimed to have been redeemed by any person other than the Member. DFS’s records shall be conclusive as to the Point balance or deficit in the Member’s account.
3. Deduction of Points for refunds
A. If you return a product for which Points were earned, DFS reserves the right to deduct from your account the amount of Points earned in the original purchase transaction. If You do not have sufficient outstanding Points to accommodate the returned purchase, the store will process an exchange instead of a refund.
B. Transactions paid for by using Points, gifts or point vouchers in full or in part are not eligible for monetary refunds. Only a product exchange of equal value will be allowed for such transactions.
4. Points expiry and account termination
A. Loyal T Tier member accounts will be made inactive if the Members fail to make a Qualifying Purchase within the Membership Cycle. Members belonging to other tiers will downgrade to the next tier if they fail to make qualifying purchases according to their existing tiers’ criteria for renewal.
B. Points credited to your account are valid for 2 years from date of Qualifying Purchase.
C. Either you or DFS may at its discretion terminate your membership and associated accounts at any time. Upon termination, all accumulated and unredeemed Points shall be forfeited.
5. Points Exceptions
A. Point cannot be earned or redeemed for purchases at certain brand boutiques or to purchase certain branded products even at participation T Galleria and DFS stores. The same applies for redemption of LOYAL T Point Voucher which may be used only to purchase items from selected participating brands. Click here for a list of participating stores and brands.
B. Points cannot be earned or redeemed when an account is suspended, discontinued and/or terminated or in conjunction with any purchase for which another promotional discount or offer is accepted by DFS. Such other promotions include, but are not limited to, those associated with or sponsored by airlines, hotels, credit card issuers, travel agencies or any other DFS’ partners.
C. Points cannot be earned and no Points, LOYAL T Points Vouchers and/or gift certificates can be redeemed for the purchase of tobacco (including cigars) and for the purchase of alcoholic beverages (where applicable laws prohibit such earing / redemption or if DFS decides in its sole discretion not to allow such earning and/or redemption in any such jurisdiction(s)).
D. Points cannot be earned on products purchases that are determined to exceed DFS’s “Reasonable Use Guidelines” that are subject to change at any time without notice. Beauty purchases may not exceed 6 pieces per item or 24 pieces per month. Watches & Jewelry purchases may not exceed 3 pieces per item for any brand or more than 4 transactions per month, Fashion purchases may not exceed 3 pieces per item, sales exclusions apply.
III – PRIVACY AND DATA PROTECTION
1. If you are a European customer
B. If there is any inconsistency between the different language versions of these LOYAL T Terms, the Italian version of the LOYAL T Terms shall prevail.
2. If you are not a European customer
(i) DFS may use the personal information that you have provided for direct marketing, that is, We may contact you about news, events and promotions related to DFS stores, our customer LOYAL T Program and the following products and services: watches, jewelry, perfume and cosmetics, fashion and accessories, food and alcoholic beverages;
(ii) DFS may transfer your personal information to any DFS Group companies for use by them in direct marketing for the above products and services, and
(iii) DFS may send your personal information to a market research company engaged by DFS, by transmission of electronic data or submission of documents, for the purpose of consumer research and that the market research company may contact you for such consumer research purpose.
C. You may withdraw your consent to the use of your personal information for direct marketing and/or to be contacted for consumer research at any time by emailing dpo@DFS.com, or by writing to DFS at: DFS Group Limited, Attn: Data Protection Officer , 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.