Our Employer Promise

Global DFS_Careers_OEP_v3_EN_DSK_1400.jpg
Global DFS_Careers_OEP_v3_EN_DSK_1400-OEP.jpg


Global DFS_Careers_OEP_v3_EN_DSK_1400-3.jpg

THE CENTER FOR SERVICE DEVELOPMENT ensures that our staff can live up to our Promise to be The World Traveler’s Preferred Destination for Luxurious Shopping. We offer our signature service culture program, Apprentice, as the core foundation for all learning programs. As we continue to work with our employees to achieve mastery, we concentrate on building their personal effectiveness, developing their understanding of our business and customers and deepening their knowledge within the five pillars of our business. In addition, we provide internationally-recognized certification as proof of professional development.

THE CENTER FOR LEADERSHIP DEVELOPMENT dedicates resources towards developing leadership and management skills for all levels of employees. Leadership effectiveness begins with each individual and is essential for delivering consistent growth and long-term value. Our suite of program offerings ranges from building personal effectiveness, to being able to lead teams and the organization. Along with classroom learning, mentoring and coaching are essential elements of our developmental strategies.

To take our people towards 21st-century learning, DFS University has embarked on an exciting journey in DIGITAL LEARNING. This includes best-in-class learning management systems and digital tools, continuous expansion of our e-learning portfolio, and vital partnerships and collaborations with leading e-learning institutions. Digital Learning at DFS aims to tap into the ever-evolving digital landscape to find novel ways to engage with our learners via microlearning, mobile learning, and gamification.