Terms & Conditions Macau (China)

TERMS & CONDITIONS

These Terms and Conditions (hereinafter the “Conditions”) govern the use of, registration to and online services proposed by DFS , accessible at the address: dfs.com (the “Site”).

 

The purpose of these Conditions is to define the rights and obligations between DFS and any non-commercial natural person aged at least 18, acting for their personal needs, who wishes to use the Site (the “User”) or make a purchase on the Site (the “Customer”). They specify, in particular, the conditions for ordering, payment and management of any returns of Products (as defined below) ordered by Customers.

 

These Conditions comprise this Preamble, the General Articles in Part A and the Articles in any subsequent Part which are expressed to apply to a particular country (a “Country Specific Part”). As such the supply and purchase of Products and the provision of services by DFS to Customers will be subject to this Preamble, Part A and the particular Country Specific Part in which those Products and services are supplied. Further and unless otherwise indicated, a reference to DFS in these Conditions is to be taken as a reference to DFS as defined in a Country Specific Part and a reference to the Site includes only that part of the Site which applies to the country in which those Products and services are supplied. If there is any conflict between any of the provisions in Part A and any of the provisions in a Country Specific Part the latter will prevail.

 

DFS may update or revise these Conditions from time to time and such updating and/or revisions will be effective immediately upon publication of the amended version (“New Terms”) on the Site.

 

Any order of Products made through the Site implies unreserved acceptance of these Conditions.

 

These Conditions may be supplemented by special conditions set out on the Site, in particular in the event of promotional operations, prior to any transaction with the Customer.

DFS agrees to sell products including household, fashion and accessory items (the “Products”) through the Site on the basis that any such sale and transfer of title will only occur when the Products are collected by the Customer instore.

 

The Products presented on the Site comply with legislation in force and standards applicable in the relevant jurisdiction. In the event that Products are withdrawn from the market for non-compliance, they will be withdrawn from the Site as soon as possible. Orders in progress will be automatically cancelled, with the Customer having no recourse for complaint regarding the cancellation.

 

In the usual course, the Customer may see the essential characteristics of the Products on the Site prior to placing their order. The main characteristics of the Products are presented on the Site, and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products.

 

The photographs and graphics presented on the Site have no contractual force or effect and DFS cannot be held responsible for them.

 

The choice and purchase of Products is the sole responsibility of the Customer. The Customer is required to refer to the description of each Product in order to understand its properties and essential characteristics.

 

The contractual information set out in these Conditions is subject to validation by the Customer at the time they confirm the order at the latest.

Subject to any specific provision in a Country Specific Part, the Products are supplied at the Prices in force and are those which appear on the Site.

 

The Prices take into account any discounts that may be granted by DFS on the Site. Prices shown in the currency converter section are for reference only.

 

These Prices are firm and non-revisable as indicated on the Site at the time of the order. However, DFS reserves the right to modify Prices at any time without such modification affecting any order that has already been validated.

 

DFS carries out regular checks to verify that the Prices charged are correct. However, some prices may contain an error. If DFS finds a clerical price error in the order, the Customer will be informed as soon as possible. DFS reserves the right to cancel the order of the Product affected by a clerical price error. If the order has been paid for, the Customer will be refunded the amount paid.

3.1 - Placing the order

 

It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

  • The Customer adds the Products to their shopping bag;

  • The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;

  • The Customer enters their personal details;

  • The Customer selects either the duty-free or duty paid option and, if applicable, the Customer enters their international flight details;

  • The Customer enters the contact details required for collection instore and then clicks on “continue”;

  • If applicable, the Customer selects additional offers (for example, samples or gifts) and then clicks on “continue”;

  • The Customer agrees to comply with the all applicable Country Specific Requirements, these Conditions and DFS’s Privacy Policy;

  • The Customer states the type of credit card and the corresponding card numbers (or uses another payment method accepted by DFS);

  • The Customer validates the billing address then clicks on “verify the order”;

  • The Customer checks the summary of the order with all the information entered and validates the summary by clicking on “confirm the order” and proceeds to payment; and

  • The Customer is redirected to the summary page with the order confirmation. An e-mail is sent to the Customer to confirm receipt of their order.

 

The Customer is advised to check the details of their order, the total amount and correct any errors before confirming it. It is their responsibility to verify the accuracy of the order, the information provided and immediately to report or rectify any errors with Customer Service.

 

DFS does not intend to sell the Products on the Site to professionals and other businesses, but only to consumers or non-professionals, for their personal needs.

 

DFS therefore reserves the right to refuse orders of a single Product in quantities that may reasonably exceed the personal needs of a Customer.

 

3.2 - Order validation

 

Product offers are valid as long as they appear on the Site and can be readily drawn from existing stock. Customers should be aware Product offers and certain Products may only be available in certain and specified countries.

 

DFS confirms the order by sending an e-mail to the Customer within a maximum of 1 (one) working day from the Customer confirming their order. Any order placed on the Site, validated by the Customer and confirmed by DFS, under the conditions and according to the methods described above, constitutes an agreement to sell between the Customer and DFS.

 

If for any reason there is total or partial unavailability of Products after the order is placed, the Customer will be informed by e-mail as soon as possible of the unavailability of the Products and of the partial or total cancellation of their order.

 

In the event of cancellation of the order by DFS:

  • DFS Customer Service will contact the Customer by e-mail to inform them; and

  • The order for the Products concerned will be cancelled and refunded by DFS.

 

3.3 – Customer to be liable

 

The Customer further acknowledges and agrees that if they do not comply with the Country Specific Requirements the Customer will be liable for all applicable taxes and duties on the Products including, but not limited to, value added taxes (VAT) and goods and services taxes (GST). The amount of all applicable taxes or duties for which the Customer is liable will be charged to their credit card or any other payment method used in addition to the displayed Price.

 

4.1 - Available payment methods

 

The Customer can pay for their order using the following means: Visa, Mastercard, WeChat Pay and Alipay and/or other payment methods available from time to time.

 

Transactions carried out on the Site are entrusted to the following secure online payment platform:

 

Adyen N.V. registered in the Netherlands under company number 34259528

Simon Carmiggeltstraat 6-50,

1011 DJ, Amsterdam,

The Netherlands

 

The Customer's credit card data (credit card number, expiration date, credit card identification (“CID”) and visual cryptogram) are transmitted by the service provider to the bank, using secure means guaranteeing their confidentiality with regard to third parties.

 

4.2 - Terms of payment

 

When placing an order, the Customer pays for the order by taking the following steps:

  • The Customer indicates their means of payment with a credit card number, name of the holder of the credit card, the expiration date, CID and visual cryptogram (if applicable);

  • The Customer enters the billing address;

  • By clicking on “verify the order” the Customer confirms the details of the order; and

  • The Customer validates their order and agrees to pay the price. The credit card used by the Customer will be debited upon validation of the order.

 

Another payment method used by the Customer and acceptable to DFS may be used, in which case the terms above also apply with any necessary changes or adaptations.

 

A payment order cannot be cancelled. Payment of the order by the Customer is irrevocable, without prejudice to any right the Customer may have under applicable and non-excludable consumer laws.

 

4.3 - Campaign against fraud and unpaid debts

 

DFS reserves the right, as part of its campaign against fraud and unpaid debts, to request additional information from the Customer during payment or to cancel or suspend an order.

 

4.4 – Electronic invoice:

 

An invoice, so far as necessary compliant with the revenue laws of the country from which the order was made and to which the Product is to be or has been delivered, will be issued to the Customer upon full payment of the order at the time of physically collecting the Products.

 

The transfer of ownership of the Products to the Customer will only take place after full payment of the price by the Customer.

 

Irrespective of the date ownership of the Products is transferred, transfer of the risks of loss and damage relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of DFS until the Customer takes physical possession of the Products.

6.1 - Conditions.

 

On a commercial basis, DFS refunds within 30 (thirty) days of the date of purchase, any complete Product, in its original packaging, in perfect condition, unused, unwashed, undamaged, unworn and, if applicable, accompanied by the prepaid return label associated with the order.

 

The refund will be made to the payment method used when ordering.

 

6.2 - Methods

  • The Customer prepares the package and packs the Products concerned so that they are sufficiently protected during transport;

  • The Customer contacts the Customer Service to arrange the practical details of the return; and

  • DFS will check the returned merchandise within 2 (two) working days of receipt of the package.

 

Customers are advised that in certain countries Country Specific Requirements may require the return of Products to a DFS store and attendance at the DFS store by the Customer. Customers should contact Customer Service for further details.

 

6.3 - Verification of returned Products

 

A compliance check will be carried out for each refund request.

At the end of the check, and only if the return has been made in accordance with the stipulations of article 6.1 of the Conditions, DFS will make a refund to the payment method used when ordering, within a maximum period of 15 (fifteen) working days.

 

Returns that do not meet the stated conditions will not be accepted and will be returned to the Customer.

In the event of any difficulty occurring during the ordering or collection of the Products, the Customer may contact Customer Service (“Customer Service”), at clientservice@dfs.com or via the Live Chat function.

The DFS loyalty membership program (“LOYAL T by DFS” or “Program”) consists of four tiers: Loyal T, Jade, Prestige Ruby and Prestige Diamond. The benefits of the Program vary based on the tier, click here for more details.

 

Every account with at least one qualifying purchase in the 24-month membership cycle (“Membership Cycle”) that is not offset by a return, discount, refund or adjustment (“Qualifying Purchase”) is assigned a tier.

 

The LOYAL T by DFS membership card ("Card"), digital or physical, issued at the discretion of DFS, entitles LOYAL T by DFS members (“Members”) to the Program benefits and rewards determined by DFS from time to time, subject to these Conditions which DFS may update or revise anytime without notice.

 

8.1 - Eligibility

 

The Program is offered to Customers over 18 years old and LOYAL T cardholders (“Cardholders”) shall use the Card solely for personal and non-commercial purposes.

 

Cardholders shall only have one active account at any time and DFS reserves the right to merge, modify or cancel duplicated accounts belonging to the same Cardholder.

 

Cardholders will not be assigned a membership tier based solely on a purchase of tobacco products or alcoholic beverages in certain jurisdictions.

 

8.2 - Sign-up

 

The sign-up process can be made in store with the assistance of DFS’s sales associates or online, here (including through WeChat using a QR code available in-store).

 

Cardholders who sign-up to the Program through online channels will earn LOYAL T Points (“Points”) on their purchases on the same day. The Points will be credited to the Cardholder’s account within 7 (seven) working days.

 

8.3 - Changing tiers status and renewal

 

A Qualifying Purchase is recorded in the form of “Status Dollars” based on the net Qualifying Purchase amount (i.e. Qualifying Purchase amount less taxes, discounts, refunds, exchange rate and other adjustments) in the Cardholder’s Membership Cycle. For every 1 USD or equivalent spent, 1 Status Dollar is earned in the Cardholder’s membership account.

 

If the Cardholder has earned enough Status Dollars to qualify for a higher tier during the Membership Cycle, the change will occur within 7 days after the Cardholder’s Qualifying Purchase.

 

If the Cardholder does not earn enough Status Dollars to remain in the existing tier during the Membership Cycle, their tier will be downgraded to the next tier and the Status Dollars balance will be 0.

 

A change in tier will renew the Cardholder’s Membership Cycle for an additional 24 months from the month of change. Cardholders can check their tier status and Points balance on WeChat® or dfs.com here.

 

8.4 - Points earning

 

Cardholders can earn Points rewards on their purchases by presenting their Card at participating DFS and T Galleria stores worldwide. The sales associate in-store may ask to see the Cardholder’s valid photo ID to verify their identity. Click here for a list of participating brands and stores.

 

If the Cardholder did not present their Card at the time of purchase, DFS will credit their account with the missing Points within 6 weeks from the date of request upon presentation of their Card, sales receipt and proof of payment within 6 months from the date of purchase. No Points may be earned for purchases made more than 1 month prior to the Cardholder’s enrolment in the Program.

 

Points earned are based on the amount spent in USD after deducting taxes, discounts, the value of any Points or gift certificates/vouchers or any equivalent form of payment used in the transaction. Points earned from purchases made in DFS and T Galleria stores outside the U.S. are based on local currency converted to USD using a daily or monthly exchange rate of DFS local exchange rate partners. For France, the conversion Euros to U.S. dollars is based on the exchange rate from LCL plus markup. For Italy, the conversion Euros to U.S. dollars is based on the exchange rate from the Bank of Italy plus markup.

 

Cardholders cannot earn Points when purchasing services (e.g. restaurants, salon services, etc.), items from selected brands/boutiques, non-eligible categories such as Tobacco and Liquor, any fees or taxes or any portion of their purchase made using Points or gift cards/certificates.

 

Points will be credited to the Cardholder’s account within 7 working days from the Qualifying Purchase. The Cardholder will earn Points for every 1 USD of a Qualifying Purchase. The number of Points they receive is based on their membership tier:

 

Membership tier

Points per US1 Dollar spent on a qualifying purchase*

Prestige Diamond

4

Prestige Ruby

2

Jade

1

Loyal T

1 (only on Beauty products)

* exclusions apply, please ask sales associates in store for details.

 

The number of Points credited to the Cardholder’s account is calculated by multiplying their Qualifying Purchase in US Dollars or, for purchases made in DFS and T Galleria stores outside the U.S., in the local currency converted at the exchange rate stated above, with the Points multiplier based on the Cardholder’s membership tier. When the Cardholder returns a purchase, the same calculation is used to determine the number of Points that will be removed from their outstanding Points balance.

 

Points earned for a purchase made on dfs.com or WeChat® will be issued within 24 hours after the order is fulfilled and collected in participating stores upon presentation of the Cardholder’s Card.

 

8.5 - Points redemption

 

500 LOYAL T Points = 5 USD of net Qualifying Purchase*

(*i.e., Qualifying Purchase less amount less taxes, discounts, refunds and other adjustments).

 

Cardholders can redeem Points directly on a transaction with a minimum of 500 Points except for redemption of Points vouchers which requires a minimum of 1000 Points to be redeemed. Redemption can only be done in multiples of 100 Points.

 

Points can be used to purchase merchandise at participating T Galleria and DFS stores worldwide. Click here for a list of participating stores and brands.

 

Points cannot be redeemed for any reservation on DFS online Platforms or WeChat Mini Programs (except DFS Hong Kong and Macau WeChat Mini Programs).

 

The Cardholder must present their Card when they use the Points to purchase merchandise at any of the Participating Stores, or when they collect the products reserved via DFS Hong Kong or Macau WeChat Mini Program at the Participating Store they selected. The sales associate in-store may ask to see the Cardholder’s valid photo ID to verify their identity.  Redeemed Points cannot be restored and Points earned are non-transferable and not exchangeable for cash.

 

Points can only be redeemed by the Cardholder presenting the Card in person. DFS will not be responsible for any Points claimed to have been redeemed by any person other than the Cardholder. DFS’s records shall be conclusive as to the Point balance or deficit in the Cardholder’s account.

 

8.6 - Deduction of Points for refunds

 

If the Cardholder returns a product for which Points were earned, DFS reserves the right to deduct from their account the number of Points earned in the original purchase transaction. If the Cardholder does not have sufficient outstanding Points to accommodate the returned purchase, or their latest account Point balance is negative, the store will process an exchange instead of a refund.

 

Transactions paid for by using Points, gifts or Point vouchers in full or in part are not eligible for monetary refunds. Only a product exchange of equal value will be allowed for such transactions.

 

8.7 - Points expiry and account termination

 

LOYAL T Tier Member accounts will be made inactive if the Cardholders fail to make a Qualifying Purchase within the Membership Cycle. LOYAL T Tier Member accounts will be reactivated automatically whenever a Qualifying Purchase is made. Cardholders belonging to other tiers will downgrade to the next tier if they fail to make qualifying purchases according to their existing tiers’ criteria for renewal.

 

Points credited to the Cardholder’s account are valid for 24 months from date of Qualifying Purchase.

 

the Cardholder’s membership can be terminated by them anytime. DFS may terminate their membership and associated accounts at any time if they breach these Conditions or in the event of suspected fraud. Upon termination, all accumulated and unredeemed Points shall be forfeited.

 

8.8 - Points Exceptions

 

Points cannot be earned or redeemed for purchases at certain brands/boutiques or to purchase certain branded products even at participating DFS and T Galleria stores. The same applies for redemption of LOYAL T Point Vouchers which may be used only to purchase items from selected participating brands. Click here for a list of participating stores and brands.

 

Selected items are not eligible for earning and/or redeeming Points. Please check with sales associates in-store for the list of exclusions. 

 

Points cannot be earned or redeemed when an account is suspended, discontinued and / or terminated or in conjunction with any purchase for which another promotional discount or offer is accepted by DFS. Such other promotions include, but are not limited to, those associated with or sponsored by airlines, hotels, credit card issuers, travel agencies or any other DFS partners.

 

Points cannot be earned and no Points, LOYAL T Points Vouchers and/or gift certificates can be redeemed for the purchase of tobacco (including cigars) and for the purchase of alcoholic beverages (where applicable laws prohibit such earing/redemption or if DFS decides in its sole discretion not to allow such earning and/or redemption in any such jurisdiction(s)).

 

Points cannot be earned on products purchases that are determined to exceed the following “Reasonable Use Guidelines” that are subject to change by DFS at any time without notice: Beauty purchases may not exceed 6 pieces per item or 24 pieces per month. Watches & jewellery purchases may not exceed 3 pieces per item for any brand or more than 4 transactions per month. Fashion purchases may not exceed 3 pieces per item, sales exclusions apply. Any misuse of the Card that does not comply with the Reasonable Use Guidelines may result in the permanent termination of the Cardholder’s membership to the Program, resulting in the loss of all Points earned, without any right to compensation.

 

8.9 – Privacy and Data Protection

 

By completing the Customer Enrolment Form and submitting it to DFS, the Cardholder agrees to provide their personal information voluntarily for the purposes of processing their enrolment in the Program and to enable DFS to provide them with benefits and services under the Program. The Cardholder has the right to request access to and correct their personal information. Please refer to the DFS Privacy Policy posted on the relevant DFS Platform for details.

 

DFS intends to use and transfer the Cardholder’s personal information for (i) direct marketing and (ii) market research, but only if the Cardholder consents. By providing their personal information on the Customer Enrolment Form, submitting the Customer Enrolment Form to DFS and ticking the box provided on the Customer Enrolment Form “I consent to my personal data being used for direct marketing and other purposes as described in Privacy Policy listed at dfs.com website”, the Cardholder consents that:

  • DFS may use the personal information that they have provided for direct marketing, that is, DFS may contact the Cardholder about news, events and promotions related to DFS stores, the customer LOYAL T Program and the following products and services: watches, jewelry, perfume and cosmetics, fashion and accessories, food and alcoholic beverages;

  • DFS may transfer the Cardholder’s personal information to any DFS Group companies for use by them in direct marketing for the above products and services; and

  • DFS may send the Cardholder’s personal information to a market research company engaged by DFS, by transmission of electronic data or submission of documents, for the purpose of consumer research and that the market research company may contact the Cardholder for such consumer research purpose.

The Cardholder may withdraw their consent to the use of their personal information for direct marketing and/or to be contacted for consumer research at any time by emailing dpo@DFS.com, or by writing to DFS at: DFS Group Limited, Attn: Data Protection Officer, 15-17/F, One Taikoo Place, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.

 

8.10 - Liability  

 

DFS shall not be liable for any non-performance of the Program, if the non-performance is attributable to the Cardholder or to an event of force majeure. In the event of a dispute over the number of Points accumulated, only the information contained in the DFS database will be considered authentic, unless proven otherwise.

LOYAL T status dollars and Points will not be accumulated when purchasing T Galleria by DFS Gift Cards (“GCs”) LOYAL T members will be eligible to earn LOYAL T Status Points when using GC to make payment.

 

GCs cannot be used in conjunction with privilege discounts. Promotions do not apply to GCs unless specified.

 

GCs may not be redeemed for the purchase of regulated products such as tobacco and liquor where applicable law prohibits such redemption, or if DFS decides in its sole discretion not to allow such redemption, in any location(s) from time to time. 

 

DFS is not responsible if any GC is lost, stolen, destroyed or used without the Cardholder's permission. GCs will not be replaced if lost or stolen. Damaged or defaced GCs will be accepted if they are still readable by the card reader but will not be replaced. DFS may, in its sole discretion, refuse to accept and/or cancel any GC where it has reasons to believe that the GC has been stolen or fraudulently tampered with, or if there is a dispute over ownership of the GC. Any unused balance on the GC at the time of cancellation will not be refunded.

 

Purchase and/or use of the GCs entails the full acceptance of these Conditions, which have been made available upon purchase of GCs, and which are also available at DFS and T Galleria stores and/or on relevant DFS Platforms. DFS reserves the right to change these Conditions from time to time without notice. Please refer to relevant DFS Platform for updates. DFS’s interpretation of any of these terms and conditions shall be final.

 

GCs are redeemable in full or as partial payment for goods sold in T Galleria by DFS and DFS Airport stores in the city where such GCs were issued, excluding select brands and products, if any, as determined by DFS from time to time in its sole discretion.

 

Value: Adding value to GCs after purchase is not allowed.

 

Validity Period: GCs are generally valid for a fixed term of 12 months but that may vary from country to country and on subsequent reviews of the Program. No notice will be given of the expiry of GCs and any unused balance will be forfeited. GCs are not effective after their expiration date and cannot be reactivated for future use.

 

Expiration Date: The expiration date and balance of GCs can be checked by visiting any T Galleria by DFS Stores in the city where it was issued.

 

No Cash Value: GCs cannot be redeemed, returned or refunded for cash, or otherwise be resold or transferred for consideration, subject to any limitations under applicable law.

 

The content of the Site is the property of DFS. All the elements published on the Site, such as sounds, images, photographs, videos, text, animations, programs, graphic charter, databases, software, and other underlying technology are protected by applicable intellectual property laws and all rights in such elements, including applicable intellectual property rights, belong to and will remain the property of DFS or, where applicable, have been duly granted to them.

 

Any partial or total reproduction of such content is strictly prohibited and is liable to constitute an infringement of copyright or trade mark and in more serious cases counterfeiting and piracy.

 

DFS acknowledges that the personal data requested from the Customer will only be collected and used so far as necessary for the processing of their order and in the preparation of invoices and sales documentation.

 

With the Customer’s consent, DFS may also collect information which identifies the Customer for use in DFS’s future promotions and marketing.

 

The Customer has, in accordance with applicable privacy law, a permanent right of access, modification, rectification, opposition, portability and limitation of processing of any information concerning them.

 

This right can be exercised under the conditions and according to the methods defined in DFS’s Data Protection Policy.

 

DFS cannot be held responsible under the obligations of these Conditions in the event that the non-performance of its obligations is attributable to a third party, even if foreseeable, or is due to the fault of the User or the Customer, or the occurrence of force majeure (being any circumstance beyond the reasonable control of a party which means that party cannot perform its or their obligations under the Conditions), or any other event that was not reasonably under the exclusive control of DFS.

 

DFS declines all responsibility for direct or indirect damage, whether foreseeable or not, caused during the use of the Site, it being understood that DFS will in no case be held responsible for any malfunction of the Site due to maintenance, technical problems, congestion of the Internet network or failure of any other remote transmission system which could prevent the Site from functioning.

 

In the event that DFS should be held liable for damage suffered by the Customer and attributable exclusively to the placing of an order, this is limited to the amount of the order paid by the Customer to DFS.

 

13.1 - Modifications

 

DFS reserves the right to modify these Conditions without notice.

 

Any modification of these Conditions is enforceable on the users of the Site when put on line and cannot apply to transactions concluded previously.

 

The version of these Conditions applicable to the Customer's purchase is that in force on the Site on the date the relevant order is validated.

 

13.2 - Partial invalidity

 

If any provision of these Conditions is held to be invalid, illegal or unenforceable, the Conditions take effect so far as possible as if they did not include that provision. 

 

13.3 - Convention of proof

 

It is expressly agreed that DFS, the User and/or Customer (the “Parties”) may communicate with each other electronically or by telephone via the Site’s Customer Service, for the purposes of these Conditions. Technical security measures comply with the intended uses to ensure the confidentiality of the data exchanged.

 

The Parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.

 

13.4 – References to DFS

 

A reference to DFS in Part A of these Conditions includes DFS Group Limited with its office at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong and its affiliates.

 

 

This Part B will only apply to Users and Customers who use services and purchase Products in Australia. 

 

1- DEFINITIONS

 

In these Conditions and unless otherwise specified: 

 

Country Specific Requirements: means all applicable Australian requirements relating to consumer protection, customs, excise, border protection and taxation and, in particular, the need for Customers to sign a Sealed Bag Declaration. 

 

DFS: means the entity DFS Australia Pty Ltd (ACN 002 625 809) located at 155 George St, The Rocks, Sydney NSW 2000. 

 

Price: means the prices which appear on the Site. They are expressed in Australian Dollars and, by default, are exclusive of all taxes and duties. If the Customer is not eligible to purchase duty-free products, the Customer must click the “duty-paid” toggle on the top right of the Site to see prices inclusive of all applicable taxes and duties.

 

Sealed Bag Declaration: means a declaration for the purposes of item 2 in the tables in sections 2 and 3 of Schedule 1 of the A New Tax System (Goods and Services Tax) Regulations 2019.

 

Traveller’s Statement: means the statement contained in the Sealed Bag Declaration for the purposes of item 2 in the tables in sections 2 and 3 of Schedule 1 of the A New Tax System (Goods and Services Tax) Regulations 2019.

 

2- DUTY-FREE EXPORTS PROCESS

 

A Customer is eligible to place an order for duty-free Products if the Customer agrees that it will do the following, which are the Customer’s responsibility: 

  • At the time of an online order placement whether online or instore, advise DFS of their intent to leave Australia with the Products within 60 days of collecting the Products, and provide international flight details. 

  • Present their international travel documentation and passport at the time of physically collecting the Products, showing their intent to leave Australia within 60 days. 

  • Sign a credit card authorisation, Traveller’s Statement and Sealed Bag Declaration at the time of physically collecting the purchased Products. 

  • Comply with the terms set out in the Sealed Bag Declaration.

  • Not open or tamper with the sealed bag containing the purchased Products until the Customer has departed Australia; and

  • Take the Products with them when they leave Australia within 60 days of collecting the Products. 

 

If the Customer has placed an order for duty-free Products and DFS becomes aware that the Customer has not complied with this Article 2 in any way, Article 3.3 of Part A will apply. 

 

3- COLLECTION

 

The Customer will be required to pick up the Products instore and to pay the remaining balance on the Products for title in the Products to transfer. This may require the Customer to provide travel documentation, passport and/or other identification, sign the Sealed Bag Declaration and to follow the steps set out in Article 2 Part B above. 

 

If the Customer does not collect the Product(s) on the pick-up date and within 7 days after the pick-up date, such order will be cancelled and DFS will refund the Customer within 7 days from the cancellation. 

 

4- STATUTORY GUARANTEES

 

 

The Products sold on the Site comply with non-excludable statutory guarantees in force in Australia and, in particular but without limitation, benefit from the following guarantees:

 

4.1 - Guarantee as to acceptable quality

 

Subject to section 54 of the Australian Consumer Law, the Products supplied to the Customer are of acceptable quality which means they are as fit for all purposes which goods of that kind are commonly supplied, acceptable in appearance and finish, free from defects, safe and durable having regard among other matters to the nature of the Products, their price, statements on any packaging, any representations made about them by DFS or the manufacturer and other relevant circumstances. 

 

4.2 - Guarantee as to fitness for purpose

 

Subject to section 55 of the Australian Consumer Law, the Products supplied to the Customer are fit for any disclosed purpose and any purpose for which DFS or the manufacturer represents they are reasonably fit.

 

4.3 – Guarantee relating to the supply of Products by description

 

Subject to section 56 of the Australian Consumer Law, the Products supplied to the Customer by description (including by way of display on the Site) fit that description.

 

4.4 - Return of a defective or non-compliant Product

 

In the event of a defective or non-compliant Product, the Customer may contact Customer Service. After opening a claim, the Customer will if they wish to do so return the Product in accordance with Article 6.2 Part A of these Conditions.

 

DFS will confirm if it accepts the claimed defect or non-compliance of a returned Product falls within one of the statutory guarantees referred to above or otherwise prescribed by the Australian Consumer Law within a reasonable period of time and, if applicable, will apply the guarantee invoked.

 

4.5 – Express warranties by manufacturers

 

These statutory guarantees apply independently of any express warranty granted by the manufacturer of particular Products.

 

4.6 – No further guarantees

 

Except as expressly set out or referred to in these Conditions and subject to any guarantees, warranties and conditions that by applicable law may not be excluded all guarantees, warranties, conditions, terms and obligations expressed or implied by law or otherwise relate to the performance of DFS’s obligations under these Conditions or any Products supplied or to be supplied are excluded and the rights set out in this Article 4 Part B are the sole and exclusive remedy of the Customer with respect to defective Products. 

 

5- PROTECTION OF PERSONAL DATA

 

The collection and processing of Customer’ personal data by DFS in Australia is detailed in the Privacy Policy and is subject to the Privacy Act 1998 (Cth). 

       

6- APPLICABLE LAW AND JURISDICTION

 

These Conditions are subject to and governed by the laws in force in New South Wales, Australia. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. 

 

 

This Part C will only apply to Users and Customers who use services and purchase Products in Hong Kong. 

 

1 – DEFINITIONS

 

In these Conditions and unless otherwise specified: 

 

Country Specific Requirements: means all applicable requirements relating to customs, excise, border protection and taxation in Hong Kong. 

 

DFS: means the entity DFS Group Limited located at 15/F, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.  

 

Price: means the prices which appear on the Site. They are expressed in Hong Kong Dollars and are inclusive of any applicable sales and other duties and taxes. 

 

Site: means dfs.com and DFS Hong Kong Official WeChat Mini Program.

 

2 – ORDERING

 

It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

  • The Customer adds the Products to their shopping bag;

  • The Customer enters their personal details (such as the name, surname, e-mail address, and mobile number);

  • To pick up the order directly from any T Galleria by DFS, Hong Kong Stores, The Customer selects “Click & Collect”. 

  • The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;

  • The Customer agrees to comply with all applicable Country Specific Requirements, these Conditions and DFS’s Privacy Policy

  • The Customer states the type of credit card and the corresponding card numbers (or uses another payment method accepted by DFS);

  • An e-mail or SMS is sent to the Customer to confirm receipt of their order (“Order Confirmation”);

  • For Click & Collect, orders may be cancelled at any time by contacting our Customer Service Team via the Live Chat function. Cancellation is free of charge;

  • DFS may decline or cancel an order at any time prior to pick-up of the order for any of the following reasons: (a) your ineligibility to order the products according to these Conditions; (b) the unavailability of any Products that you ordered; (c) if the information you provided is incomplete or inaccurate in any respect; or (d) the Product description, including price, is incorrect in any respect;

  • If DFS declines or does not accept an order, the payment will not be charged. DFS will process a refund to the payment method for the purchased amount;

  • DFS shall have no liability and you will have no claim against DFS if DFS declines, cancels, does not accept or revokes the acceptance of your order.

 

The Customer shall be responsible for ensuring the completeness, correctness and accuracy of all information provided in connection with your order, including your delivery address, recipient information and payment details.

 

DFS shall not be liable for any failure or delay or otherwise in discharging our obligations under these Conditions if such default is in any way related to the incomplete, incorrect and/or inaccurate information provided by the Customer.

 

3 – INSTORE COLLECTION

 

The Customer will be required to pick up the Products instore at the collection counter of the applicable T Galleria by DFS Hong Kong Store at the date indicated in the Order Confirmation. 

 

The Customer must bring along the Order Confirmation to pick up the order. This may require the Customer to provide an ID.

 

If the Customer does not collect the Product(s) within 72 hours from the scheduled pick-up time, such order will be cancelled and DFS will refund the Customer for the purchase price in Hong Kong Dollars via the original payment method. 

 

For peak seasons and special occasions (e.g. Valentine's Day, Mother's Day), pricing, order cut-off times, pick-up times may be adjusted at the discretion of DFS. Adverse weather conditions (e.g. Typhoon 8) may cause a delay in the delivery of your order to the collection DFS’ Hong Kong Store.

 

4 – STATUTORY GUARANTEES

 

The Products sold on the Site comply with non-excludable statutory guarantees in force in Hong Kong and, in particular but without limitation, benefit from the following guarantees:

 

4.1 - Guarantee as to merchantable quality

 

Subject to section 16 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer are of merchantable quality which means they meet the standards that a reasonable person would regard as satisfactory, taking account of any description of the Products, the price and all other relevant circumstances. The quality of Products includes their appearance and finish, their safety and their durability. Products must be free from defects, even minor ones, except where these defects have been brought to your attention by DFS.

 

4.2 - Guarantee as to fitness for purpose

 

Subject to section 16 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer are fit for any disclosed purpose and any purpose for which DFS or the manufacturer represents they are reasonably fit.

 

4.3 – Guarantee relating to the supply of Products by description

 

Subject to section 15 of the Hong Kong Sales of Goods Ordinance, the Products supplied to the Customer by description (including by way of display on the Site) fit that description.

 

4.4 - Return of a defective or non-compliant Product

 

In the event of a defective or non-compliant Product, the Customer may contact Customer Service. After opening a claim, the Customer will if they wish to do so return the Product in accordance with Article 6.2 Part A of these Conditions.

 

DFS will confirm if it accepts the claimed defect or non-compliance of a returned Product falls within one of the statutory guarantees referred to above or otherwise prescribed by the Hong Kong Sales of Goods Ordinance within a reasonable period of time and, if applicable, will apply the guarantee invoked.

 

4.5 – Express warranties by manufacturers

 

These statutory guarantees apply independently of any express warranty granted by the manufacturer of particular Products.

 

4.6 – No further guarantees

 

Except as expressly set out or referred to in these Conditions and subject to any guarantees, warranties and conditions that by applicable law may not be excluded, all guarantees, warranties, conditions, terms and obligations expressed or implied by law or otherwise relate to the performance of DFS’s obligations under these Conditions or any Products supplied or to be supplied are excluded to the maximum extent permissible by applicable law and the rights set out in this Article 4 Part C are the sole and exclusive remedy of the Customer with respect to defective Products.  

 

5 – RESPONSIBILITY

 

DFS and its affiliates shall not be liable for any special, incidental, indirect or consequential damages whatsoever, whether the claim or damages are based on warranty, contract, tort (including negligence), extra-contractual liability, strict liability or any other legal theory, even if a party has been advised of the possibility of such damages, to the maximum extent permissible by applicable law.

 

6 – APPLICABLE LAW AND JURISDICTION

 

These Conditions are subject to and governed by the laws in force in Hong Kong Special Administrative Region of the People's Republic of China. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

This Part D will only apply to Users and Customers who use services and purchase Products in Europe. 

 

1– PRIVACY AND DATA PROTECTION

 

DFS as "Data Controller" within the meaning of the European General Data Protection Regulation (EU 2016/679), is committed to protecting the Customers’ personal data. DFS will process Customers data for the performance of the Loyal T Program, to comply with any legal obligations, or on the basis of our legitimate interest, such as to conduct research, and statistical analysis in relation to our Products. 

 

With the Customer’s consent, which is free and facultative, DFS may also use Customer’s data for marketing purposes, or to send you communications. In this circumstance, on the basis of our legitimate interest, DFS will perform an automated processing of the Customer’s data for the purposes of analysis & communications based on the Customer’s shopping preferences and interest, where Customers have consented to receive such communications. 

 

The Data Controller may communicate the Customer’s personal data to other companies of the DFS Group, including DFS Italia S.r.L and DFS France SAS, or other trusted third parties (for example banks, other entities for corporate transactions and extraordinary operations, providers of consultant, professional and technical services necessary to achieve the above purposes, etc.), which may include recipients in non-EU countries. For more information on how and why DFS use your information, including the retention period, and the rights in relation to your data, please go to our Privacy Policy, or ask for a copy of our extended notice in the Store. You might also contact our DPO at dpofrance@dfs.com or dpo@dfs.com.

 

2– ITALY

 

In this Article, “DFS” means the entity DFS Italia S.r.L, located at Sestiere Castello 6073 CAP 30122 Venezia, Italy  

 

These Conditions are subject to and governed by the laws in force in Italy. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of Venice. The above is without prejudice to your right, as a consumer, to alternatively seek remedies before the courts in your place of residence or domicile.

 

As an alternative to Court proceedings, you should note that in case you are acting as a consumer and a dispute arises between you and DFS Italia S.r.L, the European Commission makes available the Online Dispute Resolution platform for settling disputes out of Court (Art. 14, par. 1 of EU Regulation 524/2013). If you are acting as a consumer, you can make a complaint at the following link: http://ec.europa.eu/consumers/odr. The email address to be inserted in the Online Dispute Resolution platform is dfs.legal@dfs.com.

 

3– FRANCE 

 

In this Article, DFS means the entity DFS France SAS, located at 21 rue de La Monnaie 75001, France  

 

3.1 – Member Benefits in Samaritaine Paris Pont-Neuf

 

Exchange without checkout receipt

 

Members may return merchandise bought at Samaritaine in its original packaging for exchange at Samaritaine within 30 days of purchase by presenting valid Membership Card (digital or physical) used for the purchase as proof in person. 

  • Exchanges are not allowed for any used, worn, altered, consumed or damaged items, or any merchandise that concerns personal hygiene.

  • Exchange will be offered based on the purchase record in LOYAL T membership account.

 

Free personal styling session

 

Jade Members or above are entitled to 1 free styling session of up to 2 hours per calendar year at Samaritaine. Advanced reservation is required and subject to availability at the time of reservation. Reservation can be rescheduled or cancelled up to 48 hours prior to the reserved date. Such benefit cannot be carried forward to the next calendar year and will be forfeited for any unused session.

 

Free alterations

 

Members can enjoy free alterations for any purchases (except sale items and promotional items) made at Samaritaine by presenting valid Membership Card. Details of alteration services is available at Concierge in store. Refund and exchange are not allowed for any altered items.

 

 

LOYALT

Jade

Prestige Ruby

Prestige Diamond

Simple alteration

Complex alteration

Specific alteration

Express

 

 

 

Free express delivery in Paris (intra-muros)

 

LOYAL T Members with in-store purchase of €200+ and Jade Members or above with any in-store purchase made at Samaritaine will enjoy free delivery within Paris intra-muros by presenting valid Membership Card. For delivery schedule and details, please contact sales associates in store.

 

Free parking

 

Jade Members or above with in-store purchase of €100+ at Samaritaine can enjoy a single 2-hour Free Parking on the same day at the Indigo Louvre-Samaritaine parking lot :1 place du Louvre, 75001 Paris, France. Members can redeem a single 2-hour same-day free parking voucher at the Customer Relations desk Pont-Neuf by presenting the same-day original sales receipt and valid Membership Card. Each Member can only redeem and cons-ume the Free Parking once per day.

 

3.2 – Applicable Law and Jurisdiction

 

These Conditions are subject to and governed by the laws in force in France. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of Paris.

 

 

This Part E will only apply to Users and Customers who use services and purchase Products in New Zealand.

 

ARTICLE 1 – DEFINITIONS

 

In these Conditions and unless otherwise specified:

Consumer Guarantees Act: means the Consumer Guarantees Act 1993 (NZ).

Country Specific Requirements: means all applicable New Zealand requirements relating to consumer protection, customs, excise, border protection and taxation.

DFS: means the entity DFS New Zealand Limited (327972) located at Cnr Customs & Albert Streets, Auckland City 1010 New Zealand.

Price: means the price of each Product which appears on the Site. Those prices are expressed in New Zealand Dollars and, by default, are exclusive of all taxes and duties. If a Customer is not eligible to purchase duty-free products, the Customer must click the “retail” toggle on the top right of the Site to see what price applies and whether it includes applicable taxes and duties. Usually, displayed retail prices will include applicable duties but will not include GST. Even so, Customers purchasing Products displayed on the Site who are not eligible to purchase duty-free products will be required to pay GST at the time of purchase in addition to the displayed retail price of those Products. A reference then to the Price of such Products will in that context be taken to include GST.

The Collection Point: means the departures collection point in the international terminal at Auckland airport, which is the pick-up point for purchases of Products made at DFS.

 

ARTICLE 2 – DUTY FREE EXPORTS PROCESS AND AIRPORT COLLECTION

 

A Customer is eligible to place an order for duty-free Products if the Customer agrees that it will do the following, which are the Customer’s responsibility:

1. At the time of order placement whether online or instore, advise DFS of their intent to leave New Zealand with the Products within 90 days of collecting the Products and provide international flight details;

2. Present their international travel documentation and passport at the time of collecting the Products at The Collection Point; and

3. Take the Products with them when they leave New Zealand.

 

If the Customer does not collect the Products on the nominated pick-up date or within 7 days after the pick-up date, such order will be cancelled and DFS will refund the Customer within 7 days from the cancellation.

 

ARTICLE 3 – ORDERING AND PAYMENT

 

For the purposes of Articles 1 and 5 Part A of these Conditions, it is acknowledged that the transfer of title and ownership of the Products takes place on full payment of the Price by the Customer and that risk in the Products remains with DFS until the Products are collected by the Customer at The Collection Point.

For the purposes of Article 3 Part A of these Conditions it is acknowledged that:

1. The reference to “collection instore” in step 5 of Article 3.1 Part A does not apply and that Products may only be collected by a Customer at The Collection Point; and

2. If a deposit is paid and the order confirmation referred to in step 11 of Article 3.1 Part A refers to a requirement to pay the balance of the Price of a particular Product, that balance will be paid by the Customer physically attending DFS’s store and cannot be paid at The Collection Point.

 

ARTICLE 4 – STATUTORY GUARANTEES

 

DFS sells and advertises its Products in the course of trade and accordingly Customers of Products sold on the Site are entitled to the benefit of certain non-excludable statutory guarantees in force in New Zealand including without limitation the following guarantees:

 

4.1 - Guarantee as to acceptable quality

 

Subject to section 6 of the Consumer Guarantees Act, the Products supplied to the Customer are of acceptable quality which means they are as fit for all purposes which goods of that type are commonly supplied, acceptable in appearance and finish, free from minor defects, safe and durable having regard among other matters to the nature of the Products, their price, statements on any packaging, any representations made about them by DFS or the manufacturer, and other relevant circumstances.

 

4.2 - Guarantee as to fitness for purpose

 

Subject to section 8 of the Consumer Guarantees Act, the Products supplied to the Customer are reasonably fit for any particular purpose the Customer makes known to DFS and any for any particular purpose for which DFS or the manufacturer represents they are or will be fit.

 

4.3 – Guarantee relating to the supply of Products by description

 

Subject to section 9 of the Consumer Guarantees Act, the Products supplied to the Customer by description (including by way of display on the Site) correspond with that description.

 

4.4 - Return of a defective or non-compliant Product

 

In the event of a defective or non-compliant Product, the Customer may contact Customer Service. After opening a claim, the Customer will if they wish to do so return the Product in accordance with Article 6.2 Part A of these Conditions.

DFS will confirm if it accepts the claimed defect or non-compliance of a returned Product falls within one of the statutory guarantees referred to above or otherwise prescribed by the Consumer Guarantees Act within a reasonable period of time and, if applicable, will apply the guarantee invoked.

 

4.5 – Express warranties by manufacturers

 

These statutory guarantees apply independently of any express warranty granted by the manufacturer of particular Products.

 

4.6 – No further guarantees

 

Except as expressly set out or referred to in these Conditions and subject to any guarantees, warranties and conditions that by applicable law may not be excluded, all guarantees, warranties, conditions, terms and obligations expressed or implied by law or which otherwise relate to the performance of DFS’s obligations under these Conditions or any Products supplied or to be supplied are excluded and the rights set out in this Article 4 Part E are the sole and exclusive remedy of the Customer with respect to defective and non-compliant Products.


ARTICLE 5 – PROTECTION OF PERSONAL DATA

 

The collection and processing of Customers’ personal data by DFS in New Zealand is detailed in the Privacy Policy and is subject to the Privacy Act 2020 (NZ).

 

ARTICLE 6 – APPLICABLE LAW AND JURISDICTION

 

These Conditions are subject to and governed by the laws in force in New Zealand. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.

This Part F will only apply to Users and Customers who use services in Japan. Articles 3, 4 and 6 of Part A do not apply to Japan.

 

1- DEFINITIONS

 

In these Conditions and unless otherwise specified:

 

Country Specific Requirements:means all applicable Japanese requirements relating to consumer protection, customs, excise, border protection and taxation.

 

DFS:means the entity DFS Okinawa K.K located at 150, Kagamizu, Naha, Okinawa, Japan

 

Price: means the prices which appear on the Site. They are expressed in JPY and, by default are exclusive of all taxes and duties.

 

2- RESERVATION

 

It is up to the Customer to select the Products they wish to reserve on the Site according to the following steps:

  • The Customer adds the Products to their shopping bag;

  • The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;

  • The Customer enters their flight details departing from Naha Airport;

  • The Customer enters the contact details required for collection instore and then clicks on “continue”;

  • If applicable, the Customer selects additional offers (for example, samples or gifts) and then clicks on “continue”;

  • The Customer agrees to comply with all applicable Country Specific Requirements, these Conditions and DFS’s Privacy Policy;

  • The Customer checks the summary of the reservation with all the information entered and validates the summary by clicking on “confirm the reservation”; and

  • The Customer is redirected to the summary page with the confirmation of reservation. An e-mail is sent to the Customer to confirm receipt of their reservation.

 

The Customer is advised to check the details of their reservation, the total amount and correct any errors before confirming it. It is their responsibility to verify the accuracy of the reservation, the information provided and immediately to report or rectify any errors with Customer Service.

 

Product offers are valid as long as they appear on the Site and can be readily drawn from existing stock. Customers should be aware Product offers and certain Products may only be available in certain and specified countries.

 

DFS reserves the right to refuse reservations of a single Product in quantities that may reasonably exceed the personal needs of a Customer. Resale of products purchased from the DFS with or without profits or commission or any kind of benefits is strictly forbidden.

 

Duty free shopping at DFS is not applicable for some flights. Please contact our Customer Service Center 0120-782-460 for details. In particular:

(a) You cannot reserve duty-free products on the Site if your flights are not departing from Naha Airport.

(b) If your flight from Naha is a connecting flight from Japanese islands, you may not be able to pick-up the reserved Products at Naha airport if layover time is not sufficient.

 

If the Customer has placed a reservation for duty-free Products and DFS becomes aware that the Customer has not complied with this Article 2 in any way, the reservation is automatically cancelled.

 

3. COLLECTION

 

The Customer will be required to pay the Products and pick up the Products at airport pick up counter of the Naha Airport terminal for title in the Products to transfer. The Products are not collected by the Customer instore.

 

If the Customer does not collect the Product(s) on the pick-up date, such reservation will be cancelled.

 

The Customer must bring along the confirmation e-mail and boarding pass when picking up the reserved Products. DFS reserves the right to ask the Customer to provide an ID to verify the confirmation email.

 

If the travel details recorded on the confirmation e-mail does not match the actual travel details, the Customer will not be able to receive the reserved Products.

 

The Customer is fully responsible for understanding and complying with any governmental regulations including without limitation to those pertaining to customs, excise and immigrations requirements which may apply to the reservation and subsequent purchase and export / import of the Products.

 

4- PROTECTION OF PERSONAL DATA

 

The collection and processing of Customer’ personal data by DFS in Japan is detailed in the amended Act on the Protection of Personal Data (APPI).

 

5- APPLICABLE LAW AND JURISDICTION

 

These Conditions are subject to and governed by the laws in force in Japan. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the Tokyo District Court.

This Part G only applies to Users and Customers who use services and purchase Products in Macau.

 

1 – DEFINITIONS

 

In these Conditions and unless otherwise specified:

 

Country Specific Requirements: means all applicable requirements relating to consumer protection in Macau.

 

DFS: means the entity DFS Cotai Limitada located at Estrada do Istmo, Studio City, Level 2, Shop 2042-2047, Cotai, Macau

 

Price: means the prices which appear on the Site. They are expressed in Macau Pataca (MOP).

 

Product Inconsistent with the Order (or “Inconsistency”): means the Product that does not contain the essential characteristics as specified on the Site, ascertained by reference to its condition at the time the Product is delivered to the consumer.

 

Site: means dfs.com and DFS Macau Official WeChat Mini Program.

 

2 – ORDERING

 

It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

  • The Customer adds the Products to their shopping bag;

  • The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;

  • The Customer agrees to comply with all the applicable Country Specific Requirements, these Conditions and DFS’s Privacy Policy;

  • The Customer enters their personal details (such as the name, surname, e-mail address, and mobile number) required for collection instore and then clicks “continue”;

  • The Customer will be required to choose the store whereby the Customer wishes to collect the Product ;

  • For orders on DFS Macau Official WeChat Mini Program, Customer will be required to fill in the address for delivery of the Products (for eligible purchases only, see Section 5 below);

  • The Customer states the type of credit card and the corresponding card numbers (or uses another payment method accepted by DFS);

  • The Customer validates the billing address then clicks on “verify the order”;

  • The Customer checks the summary of the order with all the information entered and validates the summary by clicking on “confirm the order” and proceeds to payment; and

  • The Customer is redirected to the summary page with the order confirmation. An e-mail or SMS is sent to the Customer to confirm their order.

 

The Customer may cancel the order (before reception of the Products) free or charge, within 7 days from the confirmation of order, by (i). clicking “Cancellation” button before the order status shows “Packed” or (ii) contact DFS Customer Service at clientservice@dfs.com or via the Live Chat. DFS will process a refund to the payment method for the purchased amount as soon as possible from the cancellation.

 

If the order is not picked up 3 days after the scheduled date, it would be automatically cancelled by the system without notice 

 

For Products return, the Customer shall return the Products in Store only, within 90 days from order creation in accordance with DFS return policy.

 

If the Customer finds the Product Inconsistent with the order made, the Customer may ask for reparation of the Product, its replacement, reduction of price, or termination of the contract, in accordance with Section 5 below.

 

The Customer will not be obligated to pay for Products that the Customer did not expressly order. The Customer will not be responsible for the cost related to the return of the Product, nor will the Customer bear the responsibility for the risk of perishing or deterioration of the Product. If the Customer incurred in any cost to return the Product, DFS shall reimburse the Customer of these costs within 30 days from the date DFS receives the Product.

 

3 – PAYMENT

 

The Customer can pay for their order using the following means: Visa, Mastercard, China UnionPay, WeChat Pay and Alipay and/or other payment methods available from time to time.

 

The Customer may request DFS to issue a receipt of payment. The receipt will contain the identification and contacts of DFS, date of order, price, and Product provided.

 

4 – INSTORE COLLECTION

 

The Customer will be required to pick up the Products in the store the Customer has chosen to collect the Product, at the date indicated in the Order Confirmation.

 

The Customer must bring along the Order Confirmation to pick up the order. This may require the Customer to provide an ID.

 

If the Customer does not collect the Product(s) within 72 hours from the scheduled pick-up time, the Product will be stored by DFS in Store. The Customer shall indemnify DFS for the expenses incurred in relation to the storage and conservation of the Product.

 

5 – HOME DELIVERY FOR ORDERS ON DFS MACAU OFFICIAL WECHAT MINI PROGRAM

 

The Customer may enjoy free delivery of the Products to a Macau address for any single net purchase of MOP 1,000.00 or above (“Free Delivery Service”). The Free Delivery Service is not available for selected Products; for details, the Customer may contact DFS Customer Service at clientservice@dfs.com or via the Live Chat. The Free Delivery Service is not applicable to combined orders (including instore and online orders).

 

Once the order is confirmed, Customer cannot make any changes to the order or delivery address. DFS will exercise its reasonable endeavour to arrange for the Free Delivery Service within 24 hours after order confirmation. Customer Service will provide the Customer with the tracking number of the package.

 

The Customer should ensure that all the details of the order are accurate and complete. DFS shall not be responsible or held liable for any loss or damage of any kind suffered or incurred as a result of or in relation to the inaccuracy or incompleteness of the information.

 

The Free Delivery Service will be provided by a third-party service provider designated by DFS. DFS shall not be responsible or held liable for any loss or damage of any kind suffered or incurred as a result of or in relation to the delivery of the Products by such third-party service provider.

 

DFS makes no guarantee on the expected delivery time and shall not be responsible for any loss, damage, cost or expense incurred by the Customer or anyone due to delayed delivery. The Free Delivery Service may be delayed or suspended od days of bad weather conditions, serious flooding or blocked or closed roads.

 

6 – PRODUCT INCONSISTENT WITH THE ORDER

 

All the products we sell on our Site are sourced from reputable vendors and are compliant with the relevant health and safety rules in force in Macau, and therefore should not, under normal conditions of use, pose any risk to the health and safety of its user. We guarantee all products sold to the Customer are within validity.

 

If the Customer finds the Product Inconsistent with the Order made, the Customer may ask for reparation of the Product, its replacement, reduction of price, or termination of the contract, without incurring in any cost.

 

The Customer shall make proof of the Inconsistency. For the purpose of ascertaining the Inconsistency, the following should be taken into account:

  • Whether the Product corresponds to the quantity, quality and type as stipulated in the Order;

  • Whether the Product is packaged in accordance with the form as stipulated in the Order;

  • Whether the Product is supplied with the accessories, installation instructions or other instructions provided in the Order;

  • Whether the Product is suitable for the specific use for which the Customer intends it to, as specified in the Order.

 

No Inconsistency shall exist if DFS has priorly informed the Customer of the alleged Inconsistency.

 

The Customer may exercise any of his/her rights under this Section, by notifying DFS of the existence of the Inconsistency, within 90 days from the detection of the Inconsistency. In any case, the Customer’s rights under this Section will expire within 1 year after the date the Customer received the Product.

 

In any case, DFS will not have any obligation to repair, replace, reduce the price, or terminate the contract if such actions will result in a disproportionate disadvantage for DFS or if it constitutes abuse of right.

 

7 – PROTECTION OF PERSONAL DATA

 

Further to Part A (General Articles), DFS encourages the Customer to read and acknowledge the DFS’ Data Protection Policy. The personal data provided by the Customer may also be transferred to a jurisdiction outside of Macau.

 

8 – APPLICABLE LAW AND JURISDICTION

 

These Conditions are subject to and governed by the laws in force in the Macau Special Administrative Region of the People's Republic of China. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the Consumer Conflict Mediation and Arbitration Center of Macau.

1. This Promotion is applicable to all new and existing members of the ""LOYAL T by DFS"" program (“Members”) who shop at the following T Galleria by DFS, Macau stores during store operating hours: 

• T Galleria by DFS, Macau, Shoppes at Four Seasons

• T Galleria by DFS, Macau, City of Dreams

• T Galleria Beauty by DFS, Macau, Galaxy Macau

 

2. Participation in this Promotion is deemed acceptance of these Terms and Conditions and all entrants are bound by these Terms and Conditions.

 

3. Directors, management and employees and affiliated persons of DFS are not allowed to participate in this Promotion.

 

4. Entries into the Promotion are open from May 29 to 30, 2021 between 1PM to 5PM ("Promotional Period").

 

5. Promotion Mechanism: 

During the Promotional Period:

a) Spend MOP$2,888 or more on Beauty & Fragrances at the Store to get one chance to enter a lucky draw.

 

6. Each member can only win once at each session of the lucky draw. Members can enter the Promotion multiple times during promotion period (2 sections).

 

7. Each Member must be on-site to participate in the lucky draw.

 

8. Each Member shall present the eligible receipt and product(s) at the redemption counter to enter the lucky draw.

a) Purchase receipts between 1PM - 5PM are eligible to join the lucky draw at 5:15PM.

 

9. The lucky draws will take place at the Store and 10 winners will be selected per draw (“Winners”). 

 

10. Winners will be roll-called 3 times in the Store and are required to show a valid receipt and their LOYAL T card.

 

11. If a Winner fails to show up after being roll-called 3 times, the Winner is deemed to have forfeited the Prize.

a) If the first lucky draw winner fails to show up, the second or third lucky draw will take place to draw a replacement.

b)  If any prizes remain unclaimed after 2 round of re-draw, the prize(s) will be forfeited.

 

12. DFS reserves the right to select another Winner in the absence of valid receipt.

 

13. Each Winner will win a prize worth MOP$1,000 to MOP$5,000, being an accumulated prize value of approximately MOP$126,000 (“Prize”).

 

14. This Promotion shall not apply in conjunction with any other existing promotional offers, privileges or employee discounts.

 

15. The Prize, or any unused portion, is not transferable or exchangeable for any other benefits including without limitation to DFS Gift Cards, cash or other monetary value, store credits, membership points, any complimentary services or other promotions of any kind, unless otherwise specified.

 

16. If the Prize (or part of the Prize) is unavailable, DFS, in its sole discretion and to the extent permitted by law, reserves the right to substitute the Prize (or that part of the Prize) with a Prize that is of equal value and/or specification. DFS warrants that any substitution of the Prize will not be of lesser value to the Prize or the part thereof. 

 

17. If a Winner seeks refund for items they purchased to which resulted in them winning the Prize, such refund shall only be processed on the basis that the winner also returns the Prize in its original, unused, unopened and undamaged state.

 

18. All entrants are hereby deemed to consent to DFS using their name, likeness, image and/or voice in the event that they are the winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting the Promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by DFS. 

 

19. Apart from any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal or permanent injury or loss of life; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way from this Promotion.

 

20. If there are any inconsistencies or ambiguities between the English, Traditional Chinese or Simplified Chinese language versions of these Terms & Conditions, the English version shall prevail.

 

21. DFS may change, add, amend, cancel, remove or otherwise modify this Promotion at any time without prior notice. Please visit DFS.com for the latest update of this Promotion and its Terms and Conditions.  

 

22. If the Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of DFS, including but not limited to technical difficulties, unauthorized intervention or fraud, DFS reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.

 

23. In case of any disputes, DFS reserves the right to make the final decision.

 

24. In the event any receipt used in connection with this Promotion is determined by DFS to have been obtained fraudulently or to be a reprint or copy of an original receipt, DFS shall have the right, at any time and in its sole discretion, to cancel the issuance of any prize.

Terms and Conditions

To participate, you must have your personal Instagram account that is set to public. You must upload a photograph of yourself that represents one (1) of three (3) themes, namely “No Filter”, “Empowerment”, and “Diversity”. The photograph must be uploaded on to your personal Instagram profile (feed, not stories). The caption of the photograph should embrace your chosen theme and encourage others to celebrate their individuality. The caption must include the hashtag “#FirstClassBeauty2021”, and mention your chosen theme (“No Filter”, “Empowerment”, or “Diversity”). The caption must also mention the “@dfsofficial” Instagram page. Using the hashtag “#DFSBestSelfForward” in your submission is encouraged. No purchase is necessary to enter or win. A purchase does not improve your chances of winning.

The Contest is organised by DFS Group Limited (CR No.: 0034425), a limited liability company incorporated in the Hong Kong SAR of the People’s Republic of China (“Hong Kong”) with its business address at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong (“DFS”). Participation in the Contest constitutes acceptance of these Terms and Conditions. By entering the Contest, you have fully understood and agree to be bound by these Terms and Conditions.

This Contest takes place online on Instagram. The Contest is in no way endorsed or sponsored by Instagram. Any questions, comments or complaints regarding the Contest must be directed to DFS.

1. Start / End Dates  

1.1. The Contest starts on 11 August 2021 at 12:00 A.M. Hong Kong Time (“HKT”) and ends on 28 August 2021 at 11:59 P.M. (HKT) (the “Contest Period”). Entrants may enter the Contest at any time during the Contest Period.

1.2 The sole determinant of time for the purposes of this Contest, including receipt of a valid Submission (defined below), will be the Contest computer servers (“Contest computers”). Proof of transmission (screenshots or captures, etc.) or attempted transmission does not constitute proof of delivery or receipt by the Contest computers or DFS. DFS is not responsible for any entries that are late, lost, misdirected, or not received.

2. Who can Enter 

2.1. To be eligible to participate, you must be an individual currently legally residing in Hong Kong or Macau SAR and at least 18 years old at the time of their entry to the Contest. Proof of eligibility may be required by DFS.
2.2. Directors, officers, management personnel, employees and affiliated persons of DFS, and their immediate family members, are not allowed to participate in the Contest. Parents, siblings, spouse, children and grandparents are considered as immediate family members.  

3. How to Enter
3.1 To enter the Contest: -
(a) during the Contest Period, you must have your personal Instagram account that is set to public;
(b) you must personally upload a photograph of yourself that represents one of the three themes, namely, “No Filter”, “Empowerment”, and “Diversity” (each a “Theme” and collectively the “Themes”), to your own Instagram profile (Feed, not Stories) during the Contest Period (each such photograph of yourself shall be referred to as a “Portrait”, and each uploading of a Portrait together with the caption shall be referred to as a “Submission”);
(c) the caption of the Portrait should embrace your chosen Theme and encourage others to do so as well;
(d) the caption must include the hashtag “#FirstClassBeauty2021,” and mention your chosen Theme (“No Filter”, “Empowerment”, or “Diversity”); and
(e) the caption must also mention the “@dfsofficial” Instagram page.
3.2 Using the hashtag “#DFSBestSelfForward” in your Submission is encouraged.
3.3 No purchase is necessary to enter or win. A purchase does not improve your chances of winning.
3.4 Each entrant shall only be eligible for a maximum of one (1) Submission during the Contest Period.
3.5 An entrant may only use one (1) personal Instagram account/ username to participate in the Contest.
3.6 DFS reserves the right to, in its sole and absolute discretion, exclude or disqualify any of the following entrant(s) and/or Submission(s), and forfeit the Prize(s) (as defined below) won (if applicable): -
(a) any person who is found to have entered the Contest with more than one (1) Instagram account and all the Submission(s) made by such person;
(b) all incomplete or non-conforming Submission(s) and the relevant entrant(s); and
(c) Submissions with the same Portrait by the same or different entrant(s) and/or Instagram account(s).
3.7 DFS will not verify receipt of Submissions. Submissions that are late, lost, stolen, undelivered, illegible, contain false information, damaged, misdirected, mutilated, garbled or incomplete, altered or otherwise irregular, generated by script, macro or other automated or mechanical means, that have been submitted through illicit means or by any means which subvert the entry process or that do not conform with or satisfy any or all of the conditions set out in these Terms and Conditions will be void. Multiple entrants are not permitted to share the same email address. Any attempt by any entrant to enter the Contest by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that entrant's entries and that entrant may be disqualified. Use of any automated program to enter will result in disqualification.

4. Content Restrictions
4.1 Each Submission shall conform to the following content restrictions, failing which shall result in immediate disqualification and removal from the Contest in DFS’ sole and absolute discretion:-
(a) Your Submission (both the Portrait and the caption) must be original and unique, and you must have all necessary rights, title, and interests in and to the Submission for the purposes of the Contest. For the avoidance of any doubt, your Portrait cannot be something that you have copied or downloaded (e.g. from the worldwide web, stock photography or otherwise), and must not be a modification, enhancement or alteration of a third party’s pre-existing work;
(b) It is your sole responsibility to make sure that the person(s) depicted in your Portrait (if any) have given his/her/their explicit consent for the photograph to be taken, submitted and uploaded for the purposes of the Contest and that no intellectual property rights of any person or entity are violated by your Submission. Company may reject or remove any Submission if it believes in its sole discretion that such required consent has not been collected and/or any third party’s intellectual property rights have been violated;
(c) The Submission must not contain any material that violates or infringes the intellectual property rights or other rights of any other person or entity;
(d) The Submission must not contain any material that is inappropriate, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous (including without limitation nudity, violence, obscenity, profanity, pornography, illegal activity or anything offensive in nature);
(e) The Submission must not contain any material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination of any kind;
(f) The Submission must not contain any material that is unlawful, in violation of or contrary to any applicable laws and regulations;
(g) The Submission must not contain any material that promotes illegal drugs or firearms (or the use of any of the foregoing), or any activities that may appear unsafe or dangerous, or any particular political agenda or message;
(h) The Submission must not depict DFS in any way that would constitute trade disparagement or defamation, contain any defamatory or negative statements about DFS, its personnel, its products, and/or its services;
(i) The Submission must be consistent with the image and values of DFS and be consistent with and satisfy the purposes of the Contest;
(j) The Submission must not have been submitted previously in a promotion or contest of any kind or exhibited or displayed publicly through any means prior to the Contest;
(k) The Submission must not contain commercial content or promotions for any products or services other than products and services of DFS; and
(l) The Submission must not contain any identifiable third party products, trademarks, brands and/or logos, other than those of DFS (e.g. any buildings, products appearing in your Submission must not contain any visible logos, trademarks or other third party materials unless the appropriate consents have been obtained --- NOTE: all identifiable third party products, trademarks, brands and/or logos for which consent has not been obtained by the entrant must be blurred out so as to be unrecognizable).

5. Warranties and Representations
5.1 By entering the Contest, you warrant and represent the following :-
(a) the Submission is your original work;
(b) you are the sole and exclusive author and owner of the Submission;
(c) the Submission does not and will not violate or infringe any rights (including without limitation intellectual property rights) of any third parties;
(d) the third party(ies) appearing in the Submission (if any) has/have given you the appropriate explicit consent to be photographed and such photograph(s) being used in accordance with these Terms and Conditions;
(e) all information you have provided in respect of the Contest is true and accurate; and
(f) it shall be lawful for you to enter the Contest and make the Submission.

6. Determination of Winners
6.1 The following process will be used to determine the winning entry: -
(a) After the Contest Period, Submissions will be judged by a panel of judges selected by DFS, which may include members of DFS’ marketing team and DFS’ advertising and promotional agencies (the “Judging Panel”); and
(b) All Submissions (both the Portrait and the caption) will be judged at the sole and absolute discretion of the Judging Panel according to the following criteria in equal measure: (i) quality, meaning the brightness and evenness of illumination, contrast, resolution, geometry and colour; (ii) creativity, meaning the artistic interpretation of one of the Themes; and (iii) uniqueness, meaning unlike anything else and originality.
6.2 By submitting a Submission, entrants agree to abide by the aforesaid process of winner selection and the Judging Panel’s decision, which shall be final and binding in all matters related to the Contest.

7. Prizes
7.1 There are a total of three (3) bundles of prizes (each bundle a “Prize” and collectively the “Prizes”), each of which includes one (1) Guerlain – Limited Edition KISSKISS Creamy Shaping Lip Color, one (1) Shu Uemura – Cleansing Oil (mini size), one (1) Shiseido – ULTIMUNE Power Infusing Concentrate (full size), and one (1) Clé de Peau Beauté – Cleansing Cream Oil (full size), at a total cost of around HK$2,195.00.
7.2 One (1) winner will be selected per Theme. The odds of winning a Prize depend on the number, quality, creativity and uniqueness of eligible Submissions received.
7.3 If a Prize (or part of the Prize) becomes unavailable for reasons beyond DFS’ control, DFS, to the extent permitted by law, reserves the right to substitute the Prize (or that part of a Prize) with a prize that in DFS’ discretion is determined to be of equal or similar value and that is reasonably similar to the original Prize.
7.4 The Prizes will be addressed and mailed to the winners according to their contact details shared with DFS after the winners have been announced.
7.5 All Prizes are non-negotiable, non-transferrable and not redeemable for cash, coupons, DFS Gift Cards, DFS vouchers, store credits, any other forms of credit, and/or any other membership points or services. Prizes are provided "as is" without further representation, warranty or guarantee of any kind, express or implied. In no event shall DFS be obligated to award any of the Prizes should it determine, in its sole and absolute discretion, that the Submissions are unsatisfactory. Winners are solely responsible for all federal, state, and local taxes and other fees associated with the receipt and/or use of the Prizes.

8. Notification of Winners and Prize Collection
8.1 Winners will be announced on DFS’ official Instagram Page (i.e. “dfsofficial” Instagram page) on 1 September 2021 (HKT).
8.2 Winners will also be contacted by DFS via Instagram’s Direct Message feature with the Instagram usernames used by the winners to enter the Contest (each a “Registered Instagram Username”) on 1 September 2021 (HKT).
8.3 If requested by DFS, a winner shall within three (3) days of Prizes notification: -
(a) sign and return a liability / publicity release and/or license agreement (in DFS’ standard form without amendment); and/or
(b) submit release(s) and/or authorization(s) (in DFS’ standard form without amendment) from any and all third party(ies) appearing in his/her Submission (if applicable), without any payment or consideration to be paid by DFS,failing which may result in disqualification of the Submission and the winner, as well as the forfeiture of the Prize, in DFS’ sole and absolute iscretion.
8.4 If one of the following events occurs, the Prize(s) shall be forfeited and DFS reserves the right to award such Prize(s) or any part thereof to other winner(s) or reserve entries, if applicable, in its sole and absolute discretion: -
(a) a winner cannot be contacted with the Registered Instagram Username within three (3) days of the Prize notification;
(b) a winner rejects his/her Prize; and
(c) a winner fails to comply with these Terms and Conditions.
8.5 Winners’ names and/or usernames and Submissions may be published on DFS’ website and/or social media channel(s) (including, but not limited to, DFS’ official Instagram page).
8.6 An entrant is not deemed a winner of any Prize, even if the winning notification should so indicate, unless and until the entrant's eligibility has been verified, all required documents returned and executed, and the entrant has been notified that the acceptance and verification process is complete.

9. Intellectual Properties
9.1 By entering the Contest, you agree for DFS to feature your Submission on DFS’ website and/or social media channel(s) (including, but not limited to, DFS’ official Instagram page) and you agree:-
(a) to give DFS a royalty-free, irrevocable, non-exclusive license to use, reproduce, modify, publish, create derivative works from, and display such Submissions in whole or in part, on a worldwide basis and in perpetuity, and to incorporate it into other works, in any form, media or technology now known or later developed (and the right to sub-license and assign) for the purposes of implementing the Contest, product and brand marketing and promotions by DFS and/or all commercial purposes;
(b) that DFS dealing with your Submissions in any way that may otherwise violate or infringe your moral rights, and you agree not to assert your moral rights (if any) in respect of your Submissions against DFS or its assigns, licensees or successors; and
(c) that you shall execute all such documents and take such other steps as may from time to time be necessary for the purposes above.

10. Conditions, Limitations and Liabilities
10.1 By entering the Contest, you agree to release, hold harmless and indemnify DFS, its advertising and promotional agencies, the Judging Panel and any member of DFS, or other party in any way involved in the development or administration of this Contest, including suppliers of materials or services related to the Contest and all of their respective shareholders, directors, officers, employees, agents, representatives, successors and assigns (the “Releasees”) for all losses, costs, damages or claims arising as a result of or in connection with your Submissions, participation in the Contest, judging of Submissions, the awarding, accepting, arranging or use of the Prizes, non-compliance with these Terms and Conditions or any applicable laws and regulations and/or violation or infringement of any third party rights.
10.2 Without limiting the generality of the foregoing, the Releasees are not responsible for and expressly disclaim any and all liabilities associated with: -
(i) incorrect or inaccurate Submission information, including communication failures or human error that may occur in the receipt or processing of Submissions, or for destruction of or unauthorized access to, or alteration of, Submissions in a manner that is not expressly allowed under these Terms and Conditions;
(ii) late, lost, stolen, misleading, damaged, misdirected, garbled, incomplete, altered or otherwise irregular Submissions or transmissions, those that have been submitted through illicit means or do not conform with or satisfy any or all of the conditions of the Terms and Conditions;
(iii) any loss, damage, or claims caused by, or in any way related to an awarded Prize or the Contest itself;
(iv) any problems or technical malfunctions;
(v) any errors, omissions, incorrect or inaccurate information in any Contest-related materials, including, without limitation, printing or advertising errors or the failure of or problems with any equipment or programming associated with or used in the Contest howsoever caused;
(vi) the security or privacy of information transmitted via computer networks or for breaches of privacy due to interference by third party computer "hackers" or otherwise;
(vii) any claims regarding the judging of Submissions, or the awarding, accepting, arranging or use of the Prizes; or
(viii) electronic communications which are undeliverable as a result of any form of active or passive filtering of any kind.
Submission material/data that has been tampered with or altered is void.
10.3 Releasees shall not be liable: -
(a) for exercising DFS’ rights under these Terms and Conditions or as otherwise permitted by law, if the Contest cannot take place or if any Prize cannot be awarded or redeemed due to causes beyond its control or otherwise not allowed under the applicable laws and regulations;
(b) for technical malfunctions, errors or failure of any kind, lost Submissions, lost or unavailable network connections, Instagram, Internet or ISP availability, or failed, incomplete or delayed computer or mobile device transmissions which may limit one’s ability to enter the Contest, including any damage to any computer or mobile device relating to or resulting from participating in the Contest; and
(c) for damages or losses of any kind, including direct, indirect, incidental, consequential or punitive damages.

11. Reservation of Rights
11.1 DFS reserves the right to, at its sole and absolute discretion and without any prior notice whatsoever:-
(a) cancel, terminate, modify, extend or suspend the Contest or amend or substitute any of these Terms and Conditions at any time and for any reason, including without limitation where the administration, security, fairness or proper conduct of the Contest shall be corrupted or affected by virus, bugs, fraud or other causes beyond its control, or the receipt of an insufficient number of Submissions; and/or
(b) disqualify any entrant or Submission for any reason, including without limitation for non-compliance with these Terms and Conditions, tampering with the entry process or the operation of the Contest, attempting to undermine the legitimate operation of the Contest by cheating, hacking, deception or other unfair playing practices, acting in an unsportsmanlike manner or intending to annoy, abuse, threaten or harass any other entrants or DFS representatives. ANY ATTEMPT BY AN INDIVIDUAL TO DELIBERATELY DAMAGE THE CONTEST INSTAGRAM PAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, DFS WILL DISQUALIFY ANY SUCH INDIVIDUAL AND RESERVES THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW, AND TO BAN OR DISQUALIFY AN ENTRANT FROM THIS AND FUTURE CONTEST(S).
11.2 In the event that the operation of the Contest or any part thereof (a) shall require any prior approval, consent and/or permit from any competent authorities of any jurisdictions; and/or (b) under these Terms and Conditions (as may be amended or substituted from time to time) shall be contrary to any applicable laws and regulations of any jurisdictions, the relevant jurisdictions shall automatically be excluded from the Contest and no entrants of such jurisdictions shall be eligible to enter into the Contest.
11.3 DFS reserves the rights to conduct verification of the Submission(s) by contacting the entrant(s) and to request additional information relevant to the participation in the Contest.
11.4 DFS’ decisions are final and binding in all matters relating to the Contest.

12. Disputes and Governing Law
12.1 If a dispute arises between the entrant and DFS, DFS encourages entrants to try and resolve the dispute by first contacting DFS to seek a resolution. If a dispute cannot be resolved, then the entrant and DFS irrevocably submits to the exclusive jurisdiction of the courts of Hong Kong.
12.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, or the breach, termination or invalidity of these Terms and Conditions, shall be submitted exclusively to the competent Courts in Hong Kong.

13. General
13.1 Each of the provisions in these Terms and Conditions shall be construed independently of every other such provision. In the event that any one or more of the provisions of these Terms and Conditions shall be determined by any court or competent authority to be illegal, invalid and/or unenforceable in any respect, then such determination shall not affect any other provision of these Terms and Conditions, all of which shall remain in full force and effect. You agree that in place of the unenforceable provision or provisions shall be substituted a new provision or provisions as like in force and effect as may be permitted by law.
13.2 Any person other than an entrant to the Contest or DFS shall not benefit from or be entitled to enforce any provision of these Terms and Conditions. Any person other than an entrant to the Contest or DFS shall not benefit from or be entitled to enforce any provision of these Terms and Conditions. DFS shall not be required to notify or obtain the consent of any party in order to rescind or vary these Terms and Conditions.
13.3 Intellectual Property: All intellectual property, including but not limited to trademarks, trade names, designs, Contest materials, web pages, source code, drawings, illustrations, logos, slogans and representations are owned by either DFS and/or their respective affiliates or authorized licensors. All rights are reserved. Unauthorized copying or use of any copyrighted materials or intellectual property without the express written consent of its owner is strictly prohibited.

14. Use of Data
14.1 DFS will be collecting personal data of entrants for the purposes of conducting this Contest, which may include disclosure to third parties for the purpose of processing and conducting the Contest, and for promotional purposes surrounding this Contest, in accordance with its Privacy Policy available at https://www.dfs.com/en/privacy-policy. By entering the Contest, entrants agree to DFS’ collection and usage of personal data and acknowledge that they have read and accepted DFS’ Privacy Policy. The personal data collected will be retained for as long as required to fulfil the aforesaid purposes.
14.2 The personal data provided by entrants to the Contest will be used to send them promotional, marketing or publicity communications only if they consent to such use.
14.3 DFS will also ask entrants to allow DFS to use their name, entry, image and/or voice in the event that they are a winner in any media for a one (1) year period of time without remuneration for the purpose of promoting this Contest (including any outcome) and/or promoting products manufactured, distributed and/or supplied by DFS.
14.4 Entrants have the right to withdraw their consent and to access, change and/or update and/or delete their personal data.
14.5 Entrants may contact DFS if they have questions or requests about privacy and data protection at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong during DFS’ office hours or at dpo@dfs.com.

15. Translations; Terms and Conditions Govern
15.1 These Terms and Conditions shall be in English only, which language shall prevail, govern and control in all aspects, and all translated versions of these Terms and Conditions in any other language shall be for reference only and shall not be binding. In the event of any discrepancy or inconsistency between the English version and any translated version, the English version shall prevail.
15.2 In the event of any discrepancy or inconsistency between the Terms and Conditions and disclosures or other statements contained in any Contest related materials, the Terms and Conditions shall prevail, govern and control.

 

Terms and Conditions

To participate, you must have your personal Facebook account. You must leave a comment sharing how using beauty products has empowered you and allowed you to embrace your true self under the Giveaway post. ‘Liking’ the DFS’ Facebook Page and tagging one (1) friend may increase your chances of your entry being considered. No purchase is necessary to enter or win. A purchase does not improve your chances of winning.
The Giveaway is organised by DFS Group Limited (CR No.: 0034425), a limited liability company incorporated in the Hong Kong SAR of the People’s Republic of China (“Hong Kong”) with its business address at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong (“DFS”). Participation in the Giveaway constitutes acceptance of these Terms and Conditions. By entering the Giveaway, you have fully understood and agree to be bound by these Terms and Conditions.
This Giveaway takes place online on Facebook. The Giveaway is in no way endorsed or sponsored by Facebook. Any questions, comments or complaints regarding the Giveaway must be directed to DFS.

1. Start / End Dates
1.1. The Giveaway starts on 16 August 2021 at 12:00 A.M. Hong Kong Time (“HKT”) and ends on 23 August 2021 at 11:59 P.M. (HKT) (the “Giveaway Period”). Entrants may enter the Giveaway at any time during the Giveaway Period.
1.2. The sole determinant of time for the purposes of this Giveaway, including receipt of a valid Submission (defined below), will be the Giveaway computer servers (“Giveaway computers”). Proof of transmission (screenshots or captures, etc.) or attempted transmission does not constitute proof of delivery or receipt by the Giveaway computers or DFS. DFS is not responsible for any entries that are late, lost, misdirected, or not received.

2. Who can Enter
2.1 To be eligible to participate, you must be an individual currently legally residing in Hong Kong or Macau SAR and at least 18 years old at the time of their entry to the Giveaway. Proof of eligibility may be required by DFS.

3. How to Enter
3.1 To enter the Giveaway, during the Giveaway Period, you must leave a comment sharing how using beauty products has empowered you and allowed you to embrace your true self under the Giveaway post on DFS’ Facebook Page (each such posting of a comment shall be referred to as a “Submission”).
3.2 ‘Liking’ the DFS’ Facebook Page and tagging one (1) friend may increase your chances of your entry being considered.
3.3 No purchase is necessary to enter or win. A purchase does not improve your chances of winning.
3.4 Each entrant shall only be eligible for a maximum of one (1) Submission during the Giveaway Period.
3.5 An entrant may only use one (1) Facebook personal account to participate in the Giveaway.
3.6 DFS reserves the right to, in its sole and absolute discretion, exclude or disqualify any of the following entrant(s) and/or Submission(s), and forfeit the Prize(s) (as defined below) won (if applicable): -
(a) any person who is found to have entered the Giveaway with more than one (1) Facebook account and all the Submission(s) made by such person; and
(b) all incomplete or non-conforming Submission(s) and the relevant entrant(s).
3.7 DFS will not verify receipt of Submissions. Submissions that are late, lost, stolen, undelivered, illegible, contain false information, damaged, misdirected, mutilated, garbled or incomplete, altered or otherwise irregular, generated by script, macro or other automated or mechanical means, that have been submitted through illicit means or by any means which subvert the entry process or that do not conform with or satisfy any or all of the conditions set out in these Terms and Conditions will be void. Multiple entrants are not permitted to share the same email address. Any attempt by any entrant to enter the Giveaway by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that entrant's entries and that entrant may be disqualified. Use of any automated program to enter will result in disqualification.

4. Content Restrictions
4.1 Each Submission shall conform to the following content restrictions, failing which shall result in immediate disqualification and removal from the Giveaway in DFS’ sole and absolute discretion:-
(a) Your Submission must be original and unique, and you must have all necessary rights, title, and interests in and to the Submission for the purposes of the Giveaway. For the avoidance of any doubt, your Submission cannot be something that you have copied or downloaded (e.g. from the worldwide web, or otherwise), and must not be a modification, enhancement or alteration of a third party’s pre-existing work;
(b) The Submission must not contain any material that violates or infringes the intellectual property rights or other rights of any other person or entity;
(c) The Submission must not contain any material that is inappropriate, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous (including without limitation nudity, violence, obscenity, profanity, pornography, illegal activity or anything offensive in nature);
(d) The Submission must not contain any material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination of any kind;
(e) The Submission must not contain any material that is unlawful, in violation of or contrary to any applicable laws and regulations;
(f) The Submission must not contain any material that promotes illegal drugs or firearms (or the use of any of the foregoing), or any activities that may appear unsafe or dangerous, or any particular political agenda or message;
(g) The Submission must not depict DFS in any way that would constitute trade disparagement or defamation, contain any defamatory or negative statements about DFS, its personnel, its products and/or its services;
(h) The Submission must be consistent with the image and values of DFS and be consistent with and satisfy the purposes of the Giveaway;
(i) The Submission must not have been submitted previously in a promotion or giveaway of any kind or exhibited or displayed publicly through any means prior to the Giveaway;
(j) The Submission must not contain commercial content or promotions for any products or services other than products and services of DFS; and
(k) The Submission must not contain any identifiable third party products, trademarks, brands and/or logos, other than those of DFS (e.g. any buildings, products appearing in your Submission must not contain any visible logos, trademarks or other third party materials unless the appropriate consents have been obtained).

5. Warranties and Representations
5.1 By entering the Giveaway, you warrant and represent the following :-
(a) the Submission is your original work;
(b) you are the sole and exclusive author and owner of the Submission;
(c) the Submission does not and will not violate or infringe any rights (including without limitation intellectual property rights) of any third parties;
(d) all information you have provided in respect of the Giveaway is true and accurate; and
(e) it shall be lawful for you to enter the Giveaway and make the Submission.

6. Determination of Winners
6.1 Winners will be determined by the following criteria: -
(a) the score given by a panel of judges selected by DFS, which may include members of DFS’ marketing team and its advertising and promotional agencies (the “Judging Panel”) at their sole and absolute discretion according to the following criteria in equal measure: (i) creativity, meaning the artistic interpretation of how using beauty products has empowered the entrant; and (ii) uniqueness, meaning unlike anything else and originality – ninety percent (90%); and
(b) the number of ‘likes’ received by the Submission – ten percent (10%).
6.2 By submitting a Submission, entrants agree to abide by the aforesaid process of winner selection and the Judging Panel’s decision, which shall be final and binding in all matters related to the Giveaway.

7. Prizes
7.1 There are a total of five (5) bundles of prizes (each bundle a “Prize” and collectively the “Prizes”), each of which includes one (1) Guerlain – Limited Edition KISSKISS Creamy Shaping Lip Color and one (1) Shu Uemura – Cleansing Oil (mini size), at a total cost of around HK$401.00.
7.2 At the end of the Giveaway Period, five (5) winners will be selected. In the event of a tie, all Submission scores based on the criterion specified in Section 6.1 (a) will be re-assessed by the Judging Panel to determine the five (5) winners. The odds of winning a Prize depend on the number, creativity, uniqueness and quality of eligible Submissions received.
7.3 If a Prize (or part of the Prize) becomes unavailable for reasons beyond DFS’ control, DFS, to the extent permitted by law, reserves the right to substitute the Prize (or that part of a Prize) with a prize that in DFS’ discretion is determined to be of equal or similar value and that is reasonably similar to the original Prize.
7.4 The Prizes will be addressed and mailed to the winners according to their contact details shared with DFS after the winners have been announced.
7.5 All Prizes are non-negotiable, non-transferrable and not redeemable for cash, coupons, DFS Gift Cards, DFS vouchers, store credits, any other forms of credit, and/or any other membership points or services. Prizes are provided "as is" without further representation, warranty or guarantee of any kind, express or implied. In no event shall DFS be obligated to award any of the Prizes should it determine, in its sole and absolute discretion, that the Submissions are unsatisfactory. Winners are solely responsible for all federal, state, and local taxes and other fees associated with the receipt and/or use of the Prizes.

8. Notification of Winners and Prize Collection
8.1 Winners (i.e. the Facebook usernames used by the winners to enter the Giveaway (each a “Registered Facebook Username”)) will be announced on DFS’ Facebook page and via Facebook comment under the Giveaway post on 27 August 2021 (HKT).
8.2 Winners will also be contacted by DFS via Facebook’s private message feature with the Registered Facebook Usernames on 27 August 2021 (HKT).
8.3 If requested by DFS, winners shall within three (3) days of Prizes notification, sign and return a liability / publicity release and/or license agreement (in DFS’ standard form without amendment), failure of which may result in disqualification of the Submission and the winner, as well as the forfeiture of the Prize, in DFS’ sole and absolute discretion.
8.4 If one of the following events occurs, the Prize(s) shall be forfeited and DFS reserves the right to award such Prize(s) or any part thereof to other winner(s) or reserve entries, if applicable, in its sole and absolute discretion: -
(a) a winner cannot be contacted with the Registered Facebook Username within three (3) days of the Prize notification;
(b) a winner rejects his/her Prize; and
(c) a winner fails to comply with these Terms and Conditions.
8.5 An entrant is not deemed a winner of any Prize, even if the winning notification should so indicate, unless and until the entrant's eligibility has been verified, all required documents returned and executed, and the entrant has been notified that the acceptance and verification process is complete.

9. Conditions, Limitations and Liabilities
9.1 By entering the Giveaway, you agree to release, hold harmless and indemnify DFS, its advertising and promotional agencies, the Judging Panel and any member of DFS, or other party in any way involved in the development or administration of this Giveaway, including suppliers of materials or services related to the Giveaway and all of their respective shareholders, directors, officers, employees, agents, representatives, successors and assigns (the “Releasees”) for all losses, costs, damages or claims arising as a result of or in connection with your Submissions, participation in the Giveaway, judging of Submissions, the awarding, accepting, arranging or use of the Prizes, non-compliance with these Terms and Conditions or any applicable laws and regulations and/or violation or infringement of any third party rights.
9.2 Without limiting the generality of the foregoing, the Releasees are not responsible for and expressly disclaim any and all liabilities associated with: -
(i) incorrect or inaccurate Submission information, including communication failures or human error that may occur in the receipt or processing of Submissions, or for destruction of or unauthorized access to, or alteration of, Submissions in a manner that is not expressly allowed under these Terms and Conditions;
(ii) late, lost, stolen, misleading, damaged, misdirected, garbled, incomplete, altered or otherwise irregular Submissions or transmissions, those that have been submitted through illicit means or do not conform with or satisfy any or all of the conditions of the Terms and Conditions;
(iii) any loss, damage, or claims caused by, or in any way related to an awarded Prize or the Giveaway itself;
(iv) any problems or technical malfunctions;
(v) any errors, omissions, incorrect or inaccurate information in any Giveaway-related materials, including, without limitation, printing or advertising errors or the failure of or problems with any equipment or programming associated with or used in the Giveaway howsoever caused;
(vi) the security or privacy of information transmitted via computer networks or for breaches of privacy due to interference by third party computer "hackers" or otherwise;
(vii) any claims regarding the judging of Submissions, or the awarding, accepting, arranging or use of the Prizes; or
(viii) electronic communications which are undeliverable as a result of any form of active or passive filtering of any kind.
Submission material/data that has been tampered with or altered is void.
9.3 Releasees shall not be liable: -
(a) for exercising DFS’ rights under these Terms and Conditions or as otherwise permitted by law, if the Giveaway cannot take place or if any Prize cannot be awarded or redeemed due to causes beyond its control or otherwise not allowed under the applicable laws and regulations;
(b) for technical malfunctions, errors or failure of any kind, lost Submissions, lost or unavailable network connections, Facebook, Internet or ISP availability, or failed, incomplete or delayed computer or mobile device transmissions which may limit one’s ability to enter the Giveaway, including any damage to any computer or mobile device relating to or resulting from participating in the Giveaway; and
(c) for damages or losses of any kind, including direct, indirect, incidental, consequential or punitive damages.

10. Reservation of Rights
10.1 DFS reserves the right to, at its sole and absolute discretion and without any prior notice whatsoever:-
(a) cancel, terminate, modify, extend or suspend the Giveaway or amend or substitute any of these Terms and Conditions at any time and for any reason, including without limitation where the administration, security, fairness or proper conduct of the Giveaway shall be corrupted or affected by virus, bugs, fraud or other causes beyond its control, or the receipt of an insufficient number of Submissions; and/or
(b) disqualify any entrant or Submission for any reason, including without limitation for non-compliance with these Terms and Conditions, tampering with the entry process or the operation of the Giveaway, attempting to undermine the legitimate operation of the Giveaway by cheating, hacking, deception or other unfair playing practices, acting in an unsportsmanlike manner or intending to annoy, abuse, threaten or harass any other entrants or DFS representatives. ANY ATTEMPT BY AN INDIVIDUAL TO DELIBERATELY DAMAGE THE GIVEAWAY FACEBOOK PAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS GIVEAWAY IS A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, DFS WILL DISQUALIFY ANY SUCH INDIVIDUAL AND RESERVES THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW, AND TO BAN OR DISQUALIFY AN ENTRANT FROM THIS AND FUTURE GIVEAWAY.
10.2 In the event that the operation of the Giveaway or any part thereof (a) shall require any prior approval, consent and/or permit from any competent authorities of any jurisdictions; and/or (b) under these Terms and Conditions (as may be amended or substituted from time to time) shall be contrary to any applicable laws and regulations of any jurisdictions, the relevant jurisdictions shall automatically be excluded from the Giveaway and no entrants of such jurisdictions shall be eligible to enter into the Giveaway.
10.3 DFS reserves the rights to conduct verification of the Submission(s) by contacting the entrant(s) and to request additional information relevant to the participation in the Giveaway.
10.4 DFS’ decisions are final and binding in all matters relating to the Giveaway.

11. Disputes and Governing Law
11.1 If a dispute arises between the entrant and DFS, DFS encourages entrants to try and resolve the dispute by first contacting DFS to seek a resolution. If a dispute cannot be resolved, then the entrant and DFS irrevocably submits to the exclusive jurisdiction of the courts of Hong Kong.
11.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, or the breach, termination or invalidity of these Terms and Conditions, shall be submitted exclusively to the competent Courts in Hong Kong.

12. General
12.1 Each of the provisions in these Terms and Conditions shall be construed independently of every other such provision. In the event that any one or more of the provisions of these Terms and Conditions shall be determined by any court or competent authority to be illegal, invalid and/or unenforceable in any respect, then such determination shall not affect any other provision of these Terms and Conditions, all of which shall remain in full force and effect. You agree that in place of the unenforceable provision or provisions shall be substituted a new provision or provisions as like in force and effect as may be permitted by law.
12.2 Any person other than an entrant to the Giveaway or DFS shall not benefit from or be entitled to enforce any provision of these Terms and Conditions. Any person other than an entrant to
the Giveaway or DFS shall not benefit from or be entitled to enforce any provision of these Terms and Conditions. DFS shall not be required to notify or obtain the consent of any party in order to rescind or vary these Terms and Conditions.
12.3 Intellectual Property: All intellectual property, including but not limited to trademarks, trade names, designs, Giveaway materials, web pages, source code, drawings, illustrations, logos, slogans and representations are owned by either DFS and/or their respective affiliates or authorized licensors. All rights are reserved. Unauthorized copying or use of any copyrighted materials or intellectual property without the express written consent of its owner is strictly prohibited.

13. Use of Data
13.1 DFS will be collecting personal data of entrants for the purposes of conducting this Giveaway, which may include disclosure to third parties for the purpose of processing and conducting the Giveaway, and for promotional purposes surrounding this Giveaway, in accordance with its Privacy Policy available at ttps://www.dfs.com/en/privacy-policy. By entering the Giveaway, entrants agree to DFS’ collection and usage of personal data and acknowledge that they have read and accepted DFS’ Privacy Policy. The personal data collected will be retained for as long as required to fulfil the aforesaid purposes.
13.2 The personal data provided by entrants to the Giveaway will be used to send them promotional, marketing or publicity communications only if they consent to such use.
13.3 DFS will also ask entrants to allow DFS to use their name, entry, image and/or voice in the event that they are a winner in any media for a one (1) year period of time without remuneration for the purpose of promoting this Giveaway (including any outcome) and/or promoting products manufactured, distributed and/or supplied by DFS.
13.4 Entrants have the right to withdraw their consent and to access, change and/or update and/or delete their personal data.
13.5 Entrants may contact DFS if they have questions or requests about privacy and data protection at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong during DFS’ office hours or at dpo@dfs.com.

14. Translations; Terms and Conditions Govern
14.1 These Terms and Conditions shall be in English only, which language shall prevail, govern and control in all aspects, and all translated versions of these Terms and Conditions in any other language shall be for reference only and shall not be binding. In the event of any discrepancy or inconsistency between the English version and any translated version, the English version shall prevail.
14.2 In the event of any discrepancy or inconsistency between the Terms and Conditions and disclosures or other statements contained in any Giveaway related materials, the Terms and Conditions shall prevail, govern and control.

 

 Autumn Winter Sale 2021 (“Promotion”) – TERMS AND CONDITIONS

  • The Promotion is offered by DFS Group Limited, with its address at 15/F, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong and its affiliates (altogether “DFS”).

  • The Promotion applies to both members of LOYAL T by DFS membership program and non-Members who shop selected fashion products (“Selected Fashion Products”) at selected T Galleria by DFS/ DFS stores (“Eligible DFS Stores”) listed in Clause 4 below within the operating hours of the relevant Eligible DFS Stores during the period specified below ("Promotional Period”):

  • LOYAL T Early Sale (available only to existing Jade, Prestige Ruby, and Prestige Diamond LOYAL T by DFS members (collectively “Members”)) ("Members Sale”):

  • Location of the Eligible DFS Stores  Promotional Period (both days inclusive)
     Start Date End Date 
     Okinawa  November 3, 2021   November 18, 2021 or until stocks last, whichever is earlier
     Abu Dhabi  November 5, 2021   November 18, 2021 or until stocks last, whichever is earlier
     Changi  November 5, 2021   November 18, 2021 or until stocks last, whichever is earlier
     Hong Kong   November 5, 2021   November 18, 2021 or until stocks last, whichever is earlier
     Macau  November 5, 2021  November 18, 2021 or until stocks last, whichever is earlier
     Sydney  November 10, 2021

     November 18, 2021 or until stocks last, whichever is earlier

     Auckland  November 12, 2021

     November 18, 2021 or until stocks last, whichever is earlier

  • Public Sale ("Public Sale”):

  •  
    Location of the Eligible DFS Stores Promotional Period (both days inclusive)
    Okinawa Location of the Eligible DFS Stores
    Abu Dhabi
    Changi
    Hong Kong 
    Macau
    Sydney
    Auckland
    Hainan

     1 If the Selected Fashion Products run out of stock during the Members Sale, the Public Sale will be cancelled without prior notice. Please visit www.DFS.com for the latest update.

    • During the Promotional Period for Members Sale, Members enjoy additional discounts on top of the discount offered in the Eligible DFS Stores, details of which are as follows:  

    • Existing Jade Members can enjoy an additional 10% off on their purchase of the Selected Fashion Products;

    • Existing Prestige Ruby Members can enjoy an additional 15% off on their purchase of the Selected Fashion Products;

    • Existing Prestige Diamond Members can enjoy an additional 20% off on their purchase of the Selected Fashion Products.

    • The following is the list of Eligible DFS Stores. However, the Promotion in any of the Eligible DFS Stores may be cancelled or suspended at any time during the Promotion Period, without prior notice, according to the relevant government’s laws, rules, guidelines or policies on public health.

     Location of the Eligible DFS Stores  Eligible DFS Stores
     Okinawa

    T Galleria by DFS, Okinawa

    DFS, Naha Airport 

     Abu Dhabi DFS, Abu Dhabi International Airport
     Changi DFS, Singapore Changi Airport
     Hong Kong 

    T Galleria by DFS Hong Kong, Canton Road

    T Galleria by DFS Hong Kong, Tsim Sha Tsui East

     Macau

    T Galleria by DFS, Macau, City of Dreams

    T Galleria by DFS, Macau, Shoppes at Four Seasons

     Sydney T Galleria by DFS, Sydney
     Auckland T Galleria by DFS, Auckland
     Hainan Times DF x DFS Haikou Mission Hills Duty-Free Complex

      

    • For details of the Selected Fashion Products, please check with the staff of the relevant Eligible DFS Stores.

    • Members and all other customers can benefit from the Promotion multiple times during the Promotional Period while stocks last. 

    • The Members Sale is not applicable to online purchases. 

    • This Promotion shall apply in conjunction with other existing promotional offers, coupons, gift certificates, LOYAL T offers, vouchers. 

    • DFS intends to sell the Selected Fashion Products for customers’ personal needs. DFS reserves the right to refuse orders of more than three pieces per Selected Fashion Product . 

    • DFS reserves the right to the extent permitted by law, to make any changes, additions, amendments or modifications to the Promotion at any time without prior notice. Please visit www.DFS.com for the latest update of this Promotion and its terms and conditions.

    • When permitted by applicable laws, DFS (including its officers, employees and agents) excludes all liabilities for any damage which is not a direct and foreseeable consequence of a breach of its obligations. 

    • DFS’ interpretation of this Promotion and the applicable Terms and Conditions will be final and conclusive. 

    • If there are any inconsistences or ambiguities among the English, Traditional Chinese, Simplified Chinese, Korean and Japanese versions of these terms and conditions, the English version shall prevail.