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Shop Online with DFS Personal Shopper

Enjoy exclusive 1-to-1 service with personalized product recommendations in Beauty, Jewelry, Fashion, Food, and Gifts, all tailored to your unique style

Apr 16,2025
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Let us make your shopping journey easier

  • Always Open: Shop Anytime, Anywhere!

    Experience the convenience of 24/7 shopping with us. No matter the time or place, we are always open to meet your needs.

  • More than 300+ brands

    Discover products from 300+ brands, including beauty, fashion, and luxury jewelry, with the latest offers and instant stock checks.

  • Interact with human, not machine

    Get 1-to-1 help from our Personal Shopper, not automated replies.

Click or Scan the QR code below to connect with us!

Find Us on WeChat

Brands we carry

CARTIER
CARTIER
VAN CLEEF & ARPELS
VAN CLEEF & ARPELS
BVLGARI
BVLGARI
Chopard
Chopard
IWC Schaffhausen
IWC Schaffhausen
Qeelin
Qeelin
MESSIKA
MESSIKA
And many more

FREQUENTLY ASKED QUESTIONS

1. How does our Virtual Personal Shopping service differ from traditional e-commerce?

With Personal Shopper, we offer a more tailored, interactive, and efficient shopping experience to customers. Key distinctions include:

1. Personalization:
Personal Shopper: Recommend products based on your preferences, behavior, and past purchases.
Traditional E-commerce: Offers less personalized, more static shopping experiences.

2. Interactivity:
Personal Shopper: Includes genuine human interactions real time
Traditional E-commerce: Relies on static product descriptions, reviews, and images without interactive support.

3. Product Discovery:
Personal Shopper: Discover brands and products that you might not discover on your own
Traditional E-commerce: Depends on search bars, filters, and categories, which can be less intuitive.

4. Customer Engagement:
Personal Shopper: Engages with you through live chat on WeChat / Whatsapp and get the answer right away
Traditional E-commerce: Browses online by yourself to find what you need

5. Decision-Making:
Personal Shopper: Curates options and provides personalized suggestions to simplify decision-making.
Traditional E-commerce: More time and efforts on you to research and compare products.

2. Are there any limitations on the pickup locations?

No, you can choose to pick up at any of our stores worldwide.

3. What are the customer service hours?

It is 09:00-23:00 HKT.

4. What is the response time for customer inquiries?

Our average response time is within 24 hours. For live chat support, we aim to respond within a few minutes for timely assistance.

5. Can I earn loyalty points through Personal Shopping?

Yes, simply confirm your loyalty account with your Personal Shopper to earn points on your purchases.

Chat with your Personal Shopper Now!

Need Assistance? Chat Now!

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