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Terms & Conditions Mumbai

TERMS & CONDITIONS

 
I. GENERAL

A. Your use of the online services available from DFS Group Limited (“DFS”) and its affiliates trading as “DFS Galleria” and “T Galleria”, as well as your related registration, is subject at all times to our Terms and Conditions of Use ("Terms") and our Privacy Policy.

B. We may update or revise these Terms from time to time, and such revisions shall be effective immediately upon posting the new Terms on DFS.com. Your continued use of DFS.com after the Terms have been revised implies that you accept all such revisions. If you disagree with the revisions made to the Terms, or to any of the provisions of the updated Terms, you must discontinue your use of DFS.com and our online services and cancel any DFS.com registration or online services for which you have signed up.

C. The Terms, the Privacy Policy and any other posted rules or instructions regarding DFS.com constitute the entire agreement between you and DFS regarding your rights and obligations in respect of your access to DFS.com and use of our online services. If you have any questions about these Terms or the Privacy Policy, please contact our Data Protection Officer: Eric Davis, Chinachem Golden Plaza, 8th Floor, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.

D. These Terms were written in English. In case of any discrepancies between this English version and other translated version of these Terms, the English version shall prevail.

II. ONLINE DFS REGISTRATION

A. DFS.com may offer you the option to register with us by providing us with your personal data. It is not mandatory for you to register with us. Any personal data you provide to us will be handled with caution and in compliance with our Privacy Policy.

B. You represent that you will provide truthful and accurate information when you register with DFS.com.

C. You are solely responsible for all activities undertaken with your DFS.com registration, whether by yourself or by a third party with or without your authorization and for the security of your computer system.

III. USAGE OF DFS.COM

A. If you know or suspect that your DFS.com registration or your password is being misused or has been stolen, you are obligated to report the misuse or theft promptly to: Digital Team, Chinachem Golden Plaza, 9th Floor, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong. Your DFS.com registration is subject to termination if you or anyone using your DFS.com registration violates these Terms or any applicable laws and regulations. If your DFS.com registration is terminated, you may not register again without our written consent.

B. You may cancel your DFS.com registration by sending written notice to DFS Group Limited, Attn: Digital Team, Chinachem Golden Plaza, 9th Floor, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.

IV. LIMITED LICENSE

A. We grant you a limited, revocable, non-transferable and non-exclusive license to access and use DFS.com solely for personal, non-commercial purposes. In other words, you may not: sell, resell or exploit your DFS.com registration for commercial purposes, including, but not limited to, any collection and reproduction of any product listings or descriptions; make any derivative use of DFS.com or its contents; download or copy DFS.com information for the benefit of a third party; or use data mining, robots or any kind of data gathering and extraction tools.

B. You may not use any means to frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of DFS or of the third parties associated with any of the products and services featured on DFS.com without written consent of DFS or the relevant third party. You may not, without our express written permission in each case, use any meta tags or any other “hidden text” utilizing DFS’ name or trademarks or use any robot, spider, scraper or other automated means to access DFS.com for any purpose.

V. PROPRIETARY RIGHTS

A. Copyrights in DFS.com are owned by DFS. DFS.com may include photographs and descriptions of products and images provided by their manufacturers and suppliers, the copyrights of which may be owned by them, but the copyrights in DFS.com as a whole are owned by DFS. Although the contents of DFS.com may be viewed and cached to create a personal product or gift wish list, it may not be reproduced, distributed, altered or otherwise exploited for any purpose not expressly permitted by DFS. The rights in the trademarks, trade names, domain names and product names contained on DFS.com are owned by DFS and its licensors. Any use of the trademarks, trade names, domain names and product names without written consent of DFS and the relevant brand owners is strictly prohibited.

B. All other rights in the contents of and intellectual property in and used to create DFS.com are owned and reserved by DFS or its licensors.

VI. THIRD-PARTY SCAMS AND FRAUD

Occasionally, third parties create websites offering products for sale that fraudulently misrepresent themselves to be DFS, using unauthorized reproductions of DFS’ logos and other intellectual property of DFS and its brand vendors. DFS does not authorize and is in no way responsible for such fraudulent activity. Please report any such fraudulent site to the Legal Department of DFS at DFS.legal@dfs.com.

VII. LIMITATIONS ON WARRANTY AND LIABILITY

A. At DFS.com, we update our selections often to feature the latest products from the luxury brands you love. Please note that the merchandise availability shown in DFS stores can change without notice.

B. DFS.com, its contents and online services are provided on an “as-is” and “as-available” basis without representations or warranties of any kind, express or implied, with respect to the operation of DFS and the information, content, materials and products included on DFS.com. To the fullest extent permitted by law, DFS disclaims all such representations and warranties, including, but not limited to, all warranties of merchantability and fitness for a particular purpose. In addition, DFS does not represent or warrant that the information accessible via DFS.com is accurate, complete or current. Price and availability information, if featured, is subject to change without notice. To the maximum extent permitted by applicable law, DFS will not be liable for any losses and damages of any kind arising out of or in connection with the use of DFS.com in violation of these Terms, unless such damages result directly from our willful actions or our gross negligence. This is a comprehensive limitation of liability that applies to all damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, loss of data, income or profit, and loss of or damage to property and claims of or liability to third parties.

VIII. OTHER LEGAL TERMS

A. You understand and agree that the Terms and the Privacy Policy are not intended to confer, and do not confer, any rights or remedies upon any third person or entity. If any part of these Terms or the Privacy Policy is held to be invalid or unenforceable, the remaining portions shall remain in full force and effect and shall be construed to reflect, as nearly as possible, the original intent of the parties.

B. DFS reserves the right to terminate your access to DFS.com and its content and use at any time, with or without notice.

C. The execution, validity, interpretation and exercise of these Terms and the Privacy Policy and the resolution of any disputes hereunder and under the Privacy Policy shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

D. The parties shall attempt in good faith to resolve any dispute between them promptly by negotiation. Either party may send the other a request to negotiate. If the negotiation does not result in resolution within 30 days of the notice, the parties shall endeavor to resolve the dispute by mediation in the English language. Any dispute which remains unresolved 90 days after appointment of a mediator, or if the parties are unable to agree on a mediator, mediation place or the mediation procedures, shall be resolved by binding arbitration by a sole arbitrator in accordance with the Hong Kong International Arbitration Centre Administered Arbitration Rules in force when the Notice of Arbitration is submitted in accordance with these Rules. The arbitration shall take place in Hong Kong. The language of the arbitration shall be English. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. These procedures will apply to any and all disputes that may arise between the parties or between their respective principals, officers, directors, employees, agents, subsidiaries, parents, predecessors, successors, assigns, heirs or related entities. The foregoing shall not prevent DFS from applying to a court of competent jurisdiction for provisional or interim measures or injunctive relief as may be necessary to safeguard the property or rights that are the subject matter of the dispute.

IX. COMMENTS AND FEEDBACK

We welcome your comments and feedback regarding DFS.com, our online services and these Terms. Any information, materials, suggestions, ideas or comments sent to DFS will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are expressly granting DFS an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. You also waive any and all moral rights in such submissions to the fullest extent permitted by law. Unless required by law, DFS will not publicly attribute to you such information, materials, suggestions, ideas or comments without your prior written consent.

LOYAL T PROGRAM TERMS AND CONDITIONS

The Membership Card (“Card”), issued by DFS, entitles you to the program benefits and rewards determined by DFS, subject to these terms and conditions. DFS reserves the right to change or discontinue the benefits and these terms and conditions at any time without notice.

You must sign the Card immediately upon receipt and keep the Card under your personal control at all times. The Card remains the property of DFS. DFS may decline to issue you a replacement Card if it is lost, damaged or stolen. Your Card and any points earned are not transferable by you to anyone. Points can be redeemed only by the member presenting the Card in person. DFS shall be entitled to assume conclusively that the person presenting the Card for points redemption is the member. DFS will not be responsible for any points claimed to have been redeemed by any person other than the member. DFS’ records shall be conclusive as to the point balance or deficit in the member’s account.

I. REWARD POINTS

A. Points Earning and Redemption

1. Points may be earned and redeemed by presenting the Card when you purchase merchandise at participating DFS and T Galleria stores worldwide. Not all DFS and T Galleria stores are participating stores, so at non-participating stores you will not be able to earn and redeem points for your purchases. For more details, please click on our Frequently Asked Questions link at the bottom of the page. You may also contact us at clientservice@dfs.com or speak to one of our sales associates.

2. The actual points earned by the Cardholder are based on the amount spent (in U.S. dollars and excluding tax), membership tier and member status. Points earned from purchases made at DFS and T Galleria stores outside the U.S. are based on local currency converted to U.S. dollars.

3. Points cannot be earned by the LOYAL T Cardholder on the portion of the merchandise purchase that is reduced by redemption of points and gift certificates.

4. Please allow at least seven working days for points to be credited to your account upon submitting the request. Under some circumstances, it may take longer for your points to be credited.

5. If you miss earning points and status dollars because you did not present your Card at time of purchase, we will credit your account with the missing points and status dollars if you present your Card, sales receipt and proof of payment within six months after the date of purchase. Please allow four to six weeks for missing points and status dollars to be credited to your account. No points and status dollars may be earned for purchases made more than one month prior to the Cardholder's enrollment.

6. You must present the Card to redeem points. The sales associate may ask to see your valid photo ID to verify your identity. Once you redeem your points, these cannot be restored back to your account.

B. Points Exceptions

1. Points cannot be earned or redeemed for purchases at certain brand boutiques or to purchase certain branded products within participating DFS and T Galleria stores. The same applies when redeeming LOYAL T gift certificates, which may only be used to purchase items from select participating brands. For more details, please click on our Frequently Asked Questions link at the bottom of the page. You may also contact us at clientservice@dfs.com or speak to one of our sales associates.

2. Points cannot be earned or redeemed in conjunction with any purchase for which another promotional discount or offer is accepted by DFS. Such other promotions include, but are not limited to, those associated with or sponsored by airlines, hotels, credit card issuers and travel agencies.

3. Points and/or status dollars cannot be earned, and no points and/or gift certificates can be redeemed, for the purchase of tobacco (including cigars). No points and/or status dollars can be earned, and no points and/or gift certificates can be redeemed, for the purchase of alcoholic beverages where the applicable law prohibits such earning and/or redemption or if DFS decides in its sole discretion not to allow such earning and/or redemption in any such jurisdiction(s).

4. Any purchaser presenting a DFS shopping card for a purchase is ineligible to earn points by presenting a LOYAL T Prestige Diamond Plus card for the same purchase.

C. Deduction of points and/or status dollars for refunds - If you return a product for which points were earned, DFS reserves the right to deduct from your account the amount of the points and/or status dollars earned in the original purchase transaction. If you do not have a sufficient number of points in the account, DFS reserves the right to offset the value of the negative point balance against the amount of the refund to you, or request you to eliminate the negative point balance by paying DFS the value thereof. No monetary refunds will be given for returned products that were purchased by using points.

D. Points expiry and account termination - Your account and all points in your account will expire if you make no purchase at DFS and T Galleria stores for a period of twenty-four (24) months. Either you may or DFS may at its discretion terminate your membership and account at any time. Upon termination of your account, all accumulated and unredeemed points shall be forfeited.

II. MEMBERSHIP

A. Tier Status. Each Cardholder is assigned to a membership tier upon enrollment. The membership tier is effective for 24 months. Based on your spending (not including your transactions on the date of enrollment or upgrade) during that period, your tier status will either be renewed, upgraded or, if your spending falls below the minimum spend criteria, downgraded. Please click on our LOYAL T link at the bottom of the page for more information.

B. You will not be enrolled as a member based solely on a purchase of tobacco products.

III. COLLECTION AND USE OF YOUR PERSONAL DATA

A. By completing the Customer Enrollment Form, signing it and submitting it to us, you agree that you provide your personal information voluntarily for the purposes of processing your enrollment in the program and to enable DFS to provide you with benefits and services under the program. You have the right to request access to and correct your personal information. Please refer to the DFS privacy policy posted at dfs.com for details.

B. We intend to use and transfer your personal information for (i) direct marketing and (ii) market research, but only if you consent. By providing your personal information on the Customer Enrollment Form, returning the signed Customer Enrollment Form to us, and by ticking the box provided on the previous page “I hereby expressly consent that my personal data provided herein (including my name, contact information, demographic data, interests, purchase history and shopping preference) can be used for direct marketing (including by email, SMS, telephone and postal methods) and market research purposes and my personal data can be transferred to any DFS Group companies and/or market research companies for such direct marketing and market research purposes”, you consent that

1. DFS may use the personal information that you have provided for direct marketing, that is, we may contact you about news, events and promotions related to DFS stores, our customer loyalty program and the following products and services: watches, jewelry, perfume and cosmetics, fashion and accessories, food and liquor;

2. DFS may transfer your personal information to any DFS Group companies for use by them in direct marketing for the above products and services, and

3. DFS may send your personal information to a market research company engaged by DFS, by transmission of electronic data or submission of documents, for the purpose of consumer research and that the market research company may contact you for such consumer research purpose.

C. You may withdraw your consent to the use of your personal information for direct marketing and/or to be contacted for consumer research at any time by emailing clientservice@dfs.com , or by writing to DFS at: DFS Group Limited, attn: Client Relationship Management, Room 901, 9/F., Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.

T GALLERIA BY DFS GIFT CARD TERMS & CONDITIONS (HONG KONG)

1. The T Galleria by DFS Gift Card (GC) is redeemable in full or as partial payment for goods sold in T Galleria by DFS and DFS Airport stores in the city where it was issued, excluding select brands and products, if any, as determined by DFS from time to time in its sole discretion.

2. The GC must be purchase with a minimum amount of HK$300 or above. Any decimal numbers will not be accepted.

3. The GC has a validity of 12 months from its date of purchase, after which the GC will expire without notice and any unused balance thereon will be forfeited. The GC will not be effective after its expiration date and cannot be reactivated for future use.

4. The expiration date and balance of GCs can be checked by visiting any of our T Galleria by DFS stores in the city where it was issued.

5. GCs cannot be redeemed, returned or refunded for cash, or otherwise be resold or transferred for consideration subject to any limitations under the applicable law.

6. DFS is not responsible if any GC is lost, stolen, destroyed or used without the cardholder's permission.

7. GCs will not be replaced if lost or stolen. Damaged or defaced GCs will be accepted only if they are still readable by the card reader, but will not be replaced.

8. DFS may, in its sole discretion, refuse to accept and/or cancel any GC where it has reasons to believe that the GC has been stolen or fraudulently tampered with, or if there is a dispute over ownership of the GC. Any unused balance on the GC at the time of cancellation will not be refunded.

9. Adding value to GCs after purchase is not allowed.

10. LOYAL T Status Dollars and Points accumulation is not applicable when using GCs to make payment.

11. Gift cards cannot be used in conjunction with privilege discounts.

12. Purchase and/or use of the GCs entails the full acceptance of these terms and conditions, which have been made available upon purchase of GCs, and which are also available at T Galleria stores and/or on the website www.dfs.com.

13. DFS reserves the right to change these terms and conditions from time to time without notice. Please refer to www.dfs.com for updates. DFS’s interpretation of any of these terms and conditions shall be final.

T GALLERIA BY DFS GIFT CARD TERMS & CONDITIONS (MACAU)

1. The T Galleria by DFS Gift Card ("GC") is redeemable in full or partial payment for goods sold in T Galleria by DFS stores in Macau, excluding select brands and products, if any, as determined by DFS from time to time in its sole discretion.

2. The GC must be purchased with a minimum amount of MOP$300 or above, to the nearest dollar.

3. GCs have a validity of 12 months from date of purchase.

4. The expiry date and balance of the GC can be checked by visiting any of our T Galleria by DFS stores in Macau.

5. GCs cannot be redeemed, returned or refunded for cash.

6. GCs will not be replaced if lost or stolen.

7. Damaged or defaced GCs will be accepted only if readable by the card reader.

8. Adding value to GC after purchase is not allowed.

9. LOYAL T Status Dollars and Points accumulation is not applicable when using GCs to make payment.

10. Gift cards cannot be used in conjunction with privilege discounts.

11. These terms and conditions may change from time to time. Please refer to www.dfs.com for updates.

12. DFS reserves the right to change the GC terms and conditions of use without notice. DFS’s interpretation of such terms and conditions shall be final.

T GALLERIA BY DFS GIFT CARD TERMS & CONDITIONS (SINGAPORE)

1. The T Galleria by DFS Gift Card (GC) is redeemable in full or partial payment only for goods sold in T Galleria by DFS store in Singapore, excluding select brands and products, if any, as determined by DFS from time-to-time in its sole discretion.

2. The GC must be purchased with a minimum amount of S$50 and the maximum card amount is S$999, to the nearest dollar.

3. The GC has a validity of 12 months from its date of purchase, after which the GC will expire without notice and any unused balance thereon will be forfeited. The GC will not be effective after its expiration date and cannot be reactivated for future use.

4. The expiry date and balance of your GC can be checked by visiting any of our T Galleria by DFS stores in Singapore.

5. GCs cannot be redeemed, returned or refunded for cash.

6. GCs cannot be replaced if lost, stolen, destroyed or otherwise damaged. Damaged or defaced GCs will be accepted only if they are still readable by the card reader, but they will not be replaced.

7. DFS may, in its sole discretion, refuse to accept and/or cancel any GC where it has reasons to believe that the GC has been stolen or fraudulently tampered with, or if there is a dispute over ownership of the GC. Any unused balance on the GC at the time of cancellation will not be refunded.

8. LOYAL T Status Dollars and Points accumulation is not applicable when using your GC to make payment.

9. Gift cards cannot be used in conjunction with privilege discounts

10. Use of this GC constitutes acceptance of these terms and conditions. DFS reserves the right to amend the terms and conditions without prior notice. DFS’s interpretation of such terms and conditions shall be final.

T GALLERIA BY DFS GIFT CARD TERMS & CONDITIONS (THE UNITED STATES, GUAM, SAIPAN)

1. The T Galleria by DFS Gift Card (GC) is redeemable in full or partial payment for goods sold in T Galleria by DFS stores in the United States, Guam, Saipan and participating DFS airport locations, excluding select brands and products, if any, as determined by DFS from time to time in its sole discretion. Please contact any of our sales representatives for details or visit our website for a current list of the participation DFS airport locations.

2. GCs may not be redeemed for the purchase of regulated products such as tobacco and liquor where applicable law prohibits such redemption or if DFS decides in its sole discretion not to allow such redemption in any jurisdiction(s) from time to time.

3. The GC must be purchased with a minimum amount of US$50 and the maximum card amount is US$2,000, to the nearest dollar.

4. The balance of the GC can be checked by visiting any of our T Galleria by DFS store and participating DFS airport locations in the United States, Guam, Saipan.

5. GCs cannot be redeemed, returned or refunded for cash.

6. GCs will not be replaced if lost or stolen.

7. Damaged or defaced GCs will be accepted only if readable by the card reader.

8. Adding value to GC after purchase is not allowed.

9. LOYAL T Status Dollars and Points accumulation is not applicable when using GCs to make payment.

10. Gift cards cannot be used in conjunction with privilege discounts.

11. Promotions do not apply to GCs unless specified.

12. GCs do not expire.

13. These terms and conditions may change from time to time. Please refer to www.dfs.com for updates.

14. DFS reserves the right to change the GC terms and conditions of use without notice. DFS’ interpretation of such terms and conditions shall be final.

T GALLERIA BY DFS GIFT CARD TERMS & CONDITIONS (OKINAWA)

1. The T Galleria by DFS Gift Card ("GC") is redeemable in full or partial payment for goods sold in T Galleria by DFS and participating DFS Airport stores in Okinawa, excluding select brands and products, if any, as determined by DFS from time-to-time in its sole discretion.

2. The GC must be purchased with a minimum amount of JP¥5,000 or above.

3. GCs have a validity of 12 months from date of purchase.

4. The expiry date and balance of the GC can be checked by visiting any of our T Galleria by DFS stores in Okinawa.

5. GCs cannot be redeemed, returned or refunded for cash.

6. GCs will not be replaced if lost or stolen.

7. Damaged or defaced GCs will be accepted only if readable by the card reader.

8. Adding value to GC after purchase is not allowed.

9. LOYAL T Status Dollars and Points accumulation is not applicable when using GCs to make payment.

10. Gift cards cannot be used in conjunction with privilege discounts

11. These terms and conditions may change from time to time. Please refer to www.dfs.com for updates.

12. DFS reserves the right to change the GC terms and conditions of use without notice. DFS’ interpretation of such terms and conditions shall be final.

 

I. GENERAL

A. These General Terms and Conditions (“Terms and Conditions”) govern your use of the online services offered by DFS Group Limited (“DFS”) and its affiliates, as well as your related registrations on DFS’ online platforms.

B. We may update or revise these Terms and Conditions from time to time, and such updating and/or revisions shall be effective immediately upon publication of the amended version (“New Terms and Conditions”) on DFS.com. Your subsequent usage of DFS.com is deemed your full acceptance of the New Terms and Conditions. If you disagree with the New Terms and Conditions or any part of them, please refrain from using DFS.com and our online services and promptly cancel any DFS.com registration and/or personal account.

C. The Terms and Conditions, the Privacy Policy and any other rules and instructions posted from time to time on or regarding DFS.com constitute the entire agreement between you and DFS regarding your rights and obligations relating to your access to DFS.com and use of our online services. 

D. Should you have any questions concerning these Terms and Conditions or the Privacy Policy, please contact:

Eric Davis, DFS Data Protection Officer at 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong or via email at dpo@dfs.com

E. These Terms and Conditions were written in the English language. In case of any discrepancies between the English version and any translated version of these Terms and Conditions, the English version shall prevail.

II. ONLINE REGISTRATION

A. DFS.com may offer you the option to register. In order to do so, we will ask you to provide us with your personal data. You are not required to register or to provide us with your personal data. However, if you do, your personal data will be treated and processed in full compliance with our Privacy Policy and applicable laws.

B. You represent and warrant that you will provide truthful and accurate information when you register with DFS.com.

C. All activities undertaken under your registered account via your computer system, whether by you or anyone else with or without your consent, are your sole responsibility. You shall indemnify and hold harmless DFS from and against any and all loss, damage, expense and liability arising from or relating to any such activities which breach these Terms and Conditions or applicable law.

III. USAGE OF DFS.COM

A. If you know or suspect that your DFS.com registration or your password is being misused or your password has been stolen, you must notify us promptly, DFS Group Limited, Attn: Digital Team, Chinachem Golden Plaza, 8th Floor, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong or via email to dpo@dfs.com. We reserve the right to terminate your DFS.com registration if you violate these Terms and Conditions or permit anyone else to do so. If your DFS.com registration is terminated, you may not register again without our written consent.

B. You may cancel your DFS.com registration at any time by sending written notice to DFS Group Limited, Attn: Digital Team, Chinachem Golden Plaza, 8th Floor, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, or via email to dpo@dfs.com.

IV. ACCESS AND INTERFERENCE

A. We grant you a limited, revocable, non-transferable and non-exclusive license to access and use DFS.com registration solely for personal, non-commercial purposes. In other words, you may not: sell, resell or exploit your DFS.com registration for commercial purposes, including, but not limited to, any collection and reproduction of any product listings or descriptions; make any derivative use of DFS.com or its contents; download or copy DFS information for the benefit of a third party; or use data mining, robots or any kind of data gathering and extraction tools.

B. You may not use any means to frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of DFS or of the third parties associated with any of the products and services featured on DFS.com without written consent of DFS or the relevant third party. You may not, without our express written permission in each case, use any meta tags or any other “hidden text” utilizing DFS’ name or trademarks or use any robot, spider, scraper or other automated means to access DFS for any purpose.

V. PROPRIETARY RIGHTS

A. Copyrights in DFS.com are owned by DFS. DFS.com may include photographs and descriptions of products and images provided by their manufacturers and suppliers, the copyrights of which may be owned by them, but the copyrights in DFS.com as a whole are owned by DFS. Although the contents of DFS.com may be viewed and cached to create a personal product or gift wish list, it may not be reproduced, distributed, altered or otherwise exploited for any purpose not expressly permitted by DFS. The rights in the trademarks, trade names, domain names and product names contained on DFS are owned by DFS and its licensors. Any use of the trademarks, trade names, domain names and product names without written consent of DFS and the relevant brand owners is strictly prohibited.

B. All other rights in the contents of and intellectual property in and used to create DFS.com are owned and reserved by DFS or its licensors.

VI. ONLINE PRE-ORDER

A. Prices

A.1. The prices payable for the products that you order are specified on the relevant Item Description Page. Prices on DFS.com may change without notice from time to time.

A.2. All Product prices shown on the Website are listed in Euros and inclusive of any applicable Italy VAT.

A.3. Prices shown in Currency Converter are for reference only.

B. Products

B.1. Products shown on the Item Description Page are subject to availability in DFS’ shops. However, DFS does not guarantee the availability of such products.

C. Placement of Orders

C.1. You may place an order on DFS.com by creating a DFS.com account or proceeding as a guest user.

C.2. You may select products to order by navigating to the relevant Product Description Page and clicking "Add to Bag".

C.3. To place an order, you must enter the following information in the mandatory fields:

C.3.1. Full name (as indicated in your passport)

C.3.2. Date of birth

C.3.3. Contact information (including email address, mobile number)

C.4. After the information has been entered, proceed to "Checkout". No purchase price is payable on DFS.com. We will collect the purchase price from you when you pick up the order in the store.

D. Order Confirmation, Acceptance and Cancellation

D.1. After placing an order, you will receive an email from DFS.com acknowledging that DFS has received your order. Please note that this does not mean that your order has been accepted.

D.2. If you have opted-in for an Order Reminder, you will receive an email or SMS (your “Order Reminder”) confirming that the products you ordered are ready for pick up upon your arrival at the T Fondaco Dei Tedeschi by DFS.

D.3. You may cancel your order at any time before your pre-selected pick up day via the “Manage Orders” portion of DFS.com or by contacting our Customer Service Team at +xxxxxxxxxx. No cancellation fees apply.

D.4. DFS has no obligation to accept your order. DFS may decline to accept your order, cancel your order before acceptance or revoke acceptance of your order at any time prior to delivery of the product to you, for any reason including, but not limited to: (a) your ineligibility to order the products according to these Terms and Conditions; (b) the unavailability of any products that you ordered; (c) if the information that you provided is incomplete or inaccurate in any respect; or (d) the product description, including price, is incorrect in any respect. DFS does not guarantee the accuracy of the product description or price, and reserves the right to correct or update such information at any time. DFS shall have no liability to you and you have no claim against DFS if DFS declines, cancels, does not accept or revokes acceptance of your order.

E. Picking Up Your Order; Automatic Order Cancellation

E.1. Your order will be available for pick-up at the collection counter indicated in the Order Confirmation and, if you have elected to receive it, the Order Reminder.  

E.2. You will be requested to pay for your order upon collection by cash (Euros only), gift cards accepted by DFS, Visa, MasterCard, American Express, WeChat Pay or Alipay.

E.3. The price and promotion listed on DFS.com at the point of ordering will be honored when you pick up your order, subject to clause D.4 above.

E.4. In order to pick up the products you must present your Order Confirmation and passport, which must match the information that you provided when you placed your order. If you do not collect your order within 24 hours after your scheduled pickup time, we will attempt to contact you to inquire if you intend to pick up your order.

E.5. If within 72 hours after your scheduled pick up time you have not collected your order, it will be automatically cancelled.

F. Non-Conforming Orders

F.1. DFS warrants that the products that you order will conform to the description on the Item Description Page. DFS makes no other representation and warranty about the products, and disclaims all implied warranties to the fullest extent allowed by law.

F.2. When you pick up your order at the collection counter, please confirm that the products conform to your order. You will be asked to confirm in writing that the products that you pick up at the collection counter conform to your order and that the sale of the products to you is completed upon delivery. If the type or number of products does not match your order, we will attempt to locate the conforming products on hand in the store. If we are unable to do so, your order will be cancelled. 

G. Gifts with Purchase; Promotion Codes

G.1. If DFS.com offers promotional gifts to be picked up at the time of order collection, DFS will make reasonable efforts to ensure that such gifts are available to all persons who purchase the featured products. Subject to the foregoing, such gifts are available only while stocks last. If the gifts are unavailable because the stock has run out, DFS has no obligation to provide any cash payment or substitute gift.

G.2. If DFS has issued promotion codes applicable to selected products shown on the Item Description Page, no more than one promotion code may be used when ordering the relevant product

G.3. Not all promotional offers available in DFS and “T Galleria” stores are offered by DFS.com.

H. LOYAL T

H.1. Purchases made on DFS.com are eligible to earn points in DFS’ LOYAL T.

H.2. LOYAL T points may not be redeemed for any order on DFS.com.

I. Security

I.1. You are solely responsible for protecting the confidentially of your login ID and password to access DFS.com, and shall not share these with, or allow them to be used by any other person. You agree to immediately notify DFS of any unauthorised use of the same.

I.2. Any losses that you may incur by transmitting your credit card information to DFS shall be borne solely and exclusively by you. If you use a public computer, you agree to log out completely from DFS.com after your visit.

VII. THIRD-PARTY SCAMS AND FRAUD

Occasionally, third parties create websites offering products for sale that fraudulently misrepresent themselves to be DFS, using unauthorized reproductions of DFS’ logos and other intellectual property of DFS and its brand vendors. DFS does not authorize and is in no way responsible for such fraudulent activity. Please report any such fraudulent site to DFS.legal@dfs.com

VIII. LIMITATION ON WARRANTY AND LIABILITY

A. At DFS.com, we update our selections often to feature the latest products from the luxury brands you love. Please note that the merchandise availability shown in DFS stores and on DFS.com can change without notice.

B. DFS.com, its contents and online services are provided on an “as-is” and “as-available” basis without representations or warranties of any kind, express or implied, with respect to the operation of DFS and the information, content, materials and products included on DFS.com. To the fullest extent permitted by law, DFS disclaims all such representations and warranties, including, but not limited to, all warranties of merchantability and fitness for a particular purpose. In addition, DFS does not represent or warrant that the information accessible via DFS.com is accurate, complete or current. Price and availability information, if featured, is subject to change without notice. DFS will not be liable for any losses and damages of any kind arising out of or in connection with the use of DFS.com in violation of these Terms and Conditions, unless such damages result directly from our willful actions or our gross negligence. This is a comprehensive limitation of liability that applies to all damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, loss of data, income or profit, and loss of or damage to property and claims of or liability to third parties.

C. DFS will not be responsible for any roaming charges resulting from your receipt of or sending any SMS or email to or from DFS.com.

IX. OTHER LEGAL TERMS

A. You understand and agree that the Terms and Conditions and the Privacy Policy, including our enforcement of those policies, are not intended to confer, and do not confer, any rights or remedies upon any third person or entity. If any part of these Terms or the Privacy Policy is held to be invalid or unenforceable, the remaining portions shall remain in full force and effect and shall be construed to reflect, as nearly as possible, the original intent of the parties.

B. DFS reserves the right to terminate your access to DFS.com and its content and use at any time, with or without notice.

X. COMMENTS AND FEEDBACK

A. We welcome your comments and feedback regarding DFS, our online services and these Terms and Conditions. Any information, materials, suggestions, ideas or comments sent to DFS will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are expressly granting DFS an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. You also waive any and all moral rights in such submissions to the fullest extent permitted by law. Unless required by law, DFS will not publicly attribute to you such information, materials, suggestions, ideas or comments without your prior written consent.

XI. GOVERNING LAW AND ARBITRATION CLAUSE

Italian laws governs all matters arising out of or relating to these Terms and Conditions, including without limitation, their validity, interpretation, construction, performance and enforcement.

Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, your use of DFS.com, and any the purchase and sale to you of any products via an order placed by you on DFS. com, which cannot be resolved by discussion between you and DFS, shall be referred to and finally resolved by arbitration under the Rules of the Milan Chamber of Arbitration, which Rules are deemed to be incorporated by reference into this clause.

LOYAL T PROGRAM TERMS AND CONDITIONS

The Membership Card (“Card”), issued by DFS, entitles you to the program benefits and rewards determined by DFS, subject to these terms and conditions. DFS reserves the right to change or discontinue the benefits and these terms and conditions at any time without notice.

You must sign the Card immediately upon receipt and keep the Card under your personal control at all times. The Card remains the property of DFS. DFS may decline to issue you a replacement Card if it is lost, damaged or stolen. Your Card and any points earned are not transferable by you to anyone. Points can be redeemed only by the member presenting the Card in person. DFS shall be entitled to assume conclusively that the person presenting the Card for points redemption is the member. DFS will not be responsible for any points claimed to have been redeemed by any person other than the member. DFS’ records shall be conclusive as to the point balance or deficit in the member’s account.

I. REWARD POINTS

A. Points Earning and Redemption

1. Points may be earned and redeemed by presenting the Card when you purchase merchandise at participating DFS and T Galleria stores worldwide. Not all DFS and T Galleria stores are participating stores, so at non-participating stores you will not be able to earn and redeem points for your purchases. For more details, please click on our Frequently Asked Questions link at the bottom of the page. You may also contact us at clientservice@dfs.com or speak to one of our sales associates.

2. The actual points earned by the Cardholder are based on the amount spent (in U.S. dollars and excluding tax), membership tier and member status. Points earned from purchases made at DFS and T Galleria stores outside the U.S. are based on local currency converted to U.S. dollars.

3. Points cannot be earned by the LOYAL T Cardholder on the portion of the merchandise purchase that is reduced by redemption of points and gift certificates.

4. Please allow at least seven working days for points to be credited to your account upon submitting the request. Under some circumstances, it may take longer for your points to be credited.

5. If you miss earning points and status dollars because you did not present your Card at time of purchase, we will credit your account with the missing points and status dollars if you present your Card, sales receipt and proof of payment within six months after the date of purchase. Please allow four to six weeks for missing points and status dollars to be credited to your account. No points and status dollars may be earned for purchases made more than one month prior to the Cardholder's enrollment

6. You must present the Card to redeem points. The sales associate may ask to see your valid photo ID to verify your identity. Once you redeem your points, these cannot be restored back to your account.

B. Points Exceptions

1. Points cannot be earned or redeemed for purchases at certain brand boutiques or to purchase certain branded products within participating DFS and T Galleria stores. The same applies when redeeming LOYAL T gift certificates, which may only be used to purchase items from select participating brands. For more details, please click on our Frequently Asked Questions link at the bottom of the page. You may also contact us at clientservice@dfs.com or speak to one of our sales associates.

2. Points cannot be earned or redeemed in conjunction with any purchase for which another promotional discount or offer is accepted by DFS. Such other promotions include, but are not limited to, those associated with or sponsored by airlines, hotels, credit card issuers and travel agencies.

3. Points and/or status dollars cannot be earned, and no points and/or gift certificates can be redeemed, for the purchase of tobacco (including cigars). No points and/or status dollars can be earned, and no points and/or gift certificates can be redeemed, for the purchase of alcoholic beverages where the applicable law prohibits such earning and/or redemption or if DFS decides in its sole discretion not to allow such earning and/or redemption in any such jurisdiction(s).

4. Any purchaser presenting a DFS shopping card for a purchase is ineligible to earn points by presenting a LOYAL T Prestige Diamond Plus card for the same purchase.

C. Deduction of points and/or status dollars for refunds - If you return a product for which points were earned, DFS reserves the right to deduct from your account the amount of the points and/or status dollars earned in the original purchase transaction. If you do not have a sufficient number of points in the account, DFS reserves the right to offset the value of the negative point balance against the amount of the refund to you, or request you to eliminate the negative point balance by paying DFS the value thereof. No monetary refunds will be given for returned products that were purchased by using points.

D. Points expiry and account termination - Your account and all points in your account will expire if you make no purchase at DFS and T Galleria stores for a period of twenty-four (24) months. Either you may or DFS may at its discretion terminate your membership and account at any time. Upon termination of your account, all accumulated and unredeemed points shall be forfeited.

II. MEMBERSHIP

A. Tier Status. Each Cardholder is assigned to a membership tier upon enrollment. The membership tier is effective for 24 months. Based on your spending (not including your transactions on the date of enrollment or upgrade) during that period, your tier status will either be renewed, upgraded or, if your spending falls below the minimum spend criteria, downgraded. Please click on our LOYAL T link at the bottom of the page for more information.

B. You will not be enrolled as a member based solely on a purchase of tobacco products.

III. COLLECTION AND USE OF YOUR PERSONAL DATA

A. By completing the Customer Enrollment Form, signing it and submitting it to us, you agree that you provide your personal information voluntarily for the purposes of processing your enrollment in the program and to enable DFS to provide you with benefits and services under the program. You have the right to request access to and correct your personal information. Please refer to the DFS privacy policy posted at dfs.com for details.

B. We intend to use and transfer your personal information for (i) direct marketing and (ii) market research, but only if you consent. By providing your personal information on the Customer Enrollment Form, returning the signed Customer Enrollment Form to us, and by ticking the box provided on the previous page “I hereby expressly consent that my personal data provided herein (including my name, contact information, demographic data, interests, purchase history and shopping preference) can be used for direct marketing (including by email, SMS, telephone and postal methods) and market research purposes and my personal data can be transferred to any DFS Group companies and/or market research companies for such direct marketing and market research purposes”, you consent that

1. DFS may use the personal information that you have provided for direct marketing, that is, we may contact you about news, events and promotions related to DFS stores, our customer loyalty program and the following products and services: watches, jewelry, perfume and cosmetics, fashion and accessories, food and liquor;

2. DFS may transfer your personal information to any DFS Group companies for use by them in direct marketing for the above products and services, and

3. DFS may send your personal information to a market research company engaged by DFS, by transmission of electronic data or submission of documents, for the purpose of consumer research and that the market research company may contact you for such consumer research purpose.

C. You may withdraw your consent to the use of your personal information for direct marketing and/or to be contacted for consumer research at any time by emailing clientservice@dfs.com , or by writing to DFS at: DFS Group Limited, attn: Client Relationship Management, Room 901, 9/F., Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.

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