These Terms and Conditions (hereinafter the “Conditions”) govern the use of, registration to and online services proposed by DFS, accessible at www.dfs.com (the “Site”).

The purpose of these Conditions is to define the rights and obligations between DFS and any non-commercial natural person aged at least 18, acting for their personal needs, who wishes to use the Site (the “User”) or make a purchase on the Site (the “Customer”). They specify, in particular, the conditions for ordering, payment and management of any returns of Products (as defined below) ordered by Customers.

DFS may update or revise these Conditions from time to time and such updating and/or revisions will be effective immediately upon publication of the amended version (“New Terms”) on the Site.

Any order of Products made through the Site implies unreserved acceptance of these Conditions.

These Conditions may be supplemented by special conditions set out on the Site, in particular in the event of promotional operations, prior to any transaction with the Customer.

In these Conditions and unless otherwise specified:


DFS: means the entity DFS Okinawa K.K. located at 150, Kagamizu, Naha, Okinawa, Japan.

Price: means the prices which appear on the Site. They are expressed in JPY and, by default are exclusive of all taxes and duties.

DFS agrees to sell products including household, fashion and accessory items (the “Products”) through the Site on the basis that any such sale and transfer of title will only occur when the Products are collected by the Customer instore.

The Products presented on the Site comply with the legislation in force and standards applicable in Japan. In the event that Products are withdrawn from the market for non-compliance, they will be withdrawn from the Site as soon as possible. Orders in progress will be automatically cancelled, with the Customer having no recourse for complaint regarding the cancellation.

In the usual course, the Customer may see the essential characteristics of the Products on the Site prior to placing their order. The main characteristics of the Products are presented on the Site, and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products.

The photographs and graphics presented on the Site have no contractual force or effect and DFS cannot be held responsible for them.

The choice and purchase of Products is the sole responsibility of the Customer. The Customer is required to refer to the description of each Product in order to understand its properties and essential characteristics.

The contractual information set out in these Conditions is subject to validation by the Customer at the time they confirm the order at the latest.

Purchased goods are subject to the same procedures for declaring imported goods as those imported from foreign countries.

By purchasing this product, you authorize us to act as your agent and complete the declaration procedures with the customs authorities on your behalf.

Reshipment will be arranged if you are flying or your cruise stops at a port outside of Japan.

The Products are supplied at the Prices in force and are those which appear on the Site.

The Prices take into account any discounts that may be granted by DFS on the Site. Prices shown in the currency converter section are for reference only.

These Prices are firm and non-revisable as indicated on the Site at the time of the order. However, DFS reserves the right to modify Prices at any time without such modification affecting any order that has already been validated.

DFS carries out regular checks to verify that the Prices charged are correct. However, some prices may contain an error. If DFS finds a clerical price error in the order, the Customer will be informed as soon as possible. DFS reserves the right to cancel the order of the Product affected by a clerical price error. If the order has been paid for, the Customer will be refunded the amount paid.

It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

· The Customer adds the Products to their shopping bag;
· The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;
· The Customer fills in the Customer Information and clicks on “continue”;
· Domestic flight: The Customer enters their flight details departing from Naha Airport, Naha Cruise Terminal, Miyako Airport, and Miyako Shimoji Airport and the contact details required for collection at the selected Pick Up Counter and click on “continue”;
· International flight: The Customer enters their flight details departing from Naha Airport;
· If applicable, the Customer selects additional offers (for example, samples or gifts) or adds a Promotional Code and then clicks on “continue”;
· The Customer agrees to comply with these Conditions and DFS’s Privacy Policy;
· The Customer checks the summary of the order with all the information entered and validates the summary by clicking on “pay” button;
· The Customer is redirected to the summary page with the order confirmation. An e-mail and SMS are sent to the Customer to confirm receipt of their order. The purchase contract and settlement will be executed at online. An e-mail and SMS are sent to the Customer to complete your order payment. The final invoice will be printed in Store during the Products pick-up process;
· The Customer is advised to check the details of their order, the total amount and correct any errors before confirming it. It is their responsibility to verify the accuracy of the order, the information provided and immediately to report or rectify any errors with Customer Service..
· DFS does not intend to sell the Products on the Site to professionals and other businesses, but only to consumers or non-professionals, for their personal needs.
· DFS therefore reserves the right to refuse orders of a single Product in quantities that may reasonably exceed the personal needs of a Customer.
· Resale of products purchased from the DFS with or without profits or commission or any kind of benefits is strictly forbidden.

Product offers are valid as long as they appear on the Site and can be readily drawn from existing stock. Customers should be aware Product offers and certain Products may only be available in certain and specified countries.

Duty free shopping at DFS is not applicable for some flights. Please contact our Customer Service Center 0120-782-460 for details. In particular:

a) You cannot order duty-free products on the Site if your flights are not departing from Naha Airport, Naha Cruise Terminal, Miyako Airport, or Miyako Shimoji Airport.
b) If your flight from Naha is a connecting flight from Japanese islands, you may not be able to pick-up the ordered Products at Naha airport if layover time is not sufficient.

If the Customer has placed an order for duty-free Products and DFS becomes aware that the Customer has not complied with this Article in any way, the order is automatically cancelled.

The Customer may settle payment for the Products in whole by entering credit card information. The Customer may pick up the Products at the airport pick up counter at Naha Airport domestic terminal, Miyko Airport, Miyako Shimoji Airport for domestic-flights, international terminal for international departures, and Naha Cruise Terminal whereupon title in the Products shall transfer when the Customer pays when Products stock are confirmed.

If the Customer does not collect the Product(s) on the pick-up date, such order will be cancelled.

The Customer must bring along the confirmation e-mail and boarding pass when picking up the ordered Products. DFS reserves the right to ask the Customer to provide an ID to verify the confirmation email.

If the travel details recorded on the confirmation e-mail does not match the actual travel details, the Customer will not be able to receive the ordered Products.

The Customer is fully responsible for understanding and complying with any governmental regulations including without limitation to those pertaining to customs, Consumption Tax, and immigrations requirements which may apply to the order and subsequent purchase and export / import of the Products.

The transfer of ownership of the Products to the Customer will only take place after full payment of the price by the Customer.
Irrespective of the date ownership of the Products is transferred, transfer of the risks of loss and damage relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of DFS until the Customer takes physical possession of the Products.

In the event of any difficulty occurring during the order or collection of the Products, the Customer may contact Customer Service (“Customer Service”) at clientservice@dfs.com or via the Live Chat function.

The content of the Site is the property of DFS. All the elements published on the Site, such as sounds, images, photographs, videos, text, animations, programs, graphic charter, databases, software, and other underlying technology are protected by applicable intellectual property laws and all rights in such elements, including applicable intellectual property rights, belong to and will remain the property of DFS or, where applicable, have been duly granted to them.

Any partial or total reproduction of such content is strictly prohibited and is liable to constitute an infringement of copyright or trade mark and in more serious cases counterfeiting and piracy.

These Conditions are subject to and governed by the laws in force in Japan. In the absence of an amicable settlement of any dispute, the Parties agree to submit to the exclusive jurisdiction of the Tokyo District Court.

The collection and processing of Customers’ personal data by DFS in Japan is detailed in the Privacy Policy and is subject to the amended Act on the Protection of Personal Data (APPI).DFS acknowledges that the personal data requested from the Customer will only be collected and used so far as necessary for the processing of their order and in the preparation of invoices and sales documentation.

With the Customer’s consent, DFS may also collect information which identifies the Customer for use in DFS’s future promotions and marketing.

The Customer has, in accordance with applicable privacy law, a permanent right of access, modification, rectification, opposition, portability and limitation of processing of any information concerning them.

This right can be exercised under the conditions and according to the methods defined in DFS’s Data Protection Policy.

DFS cannot be held responsible under the obligations of these Conditions in the event that the non-performance of its obligations is attributable to a third party, even if foreseeable, or is due to the fault of the User or the Customer, or the occurrence of force majeure (being any circumstance beyond the reasonable control of a party which means that party cannot perform its or their obligations under the Conditions), or any other event that was not reasonably under the exclusive control of DFS.

DFS declines all responsibility for direct or indirect damage, whether foreseeable or not, caused during the use of the Site, it being understood that DFS will in no case be held responsible for any malfunction of the Site due to maintenance, technical problems, congestion of the Internet network or failure of any other remote transmission system which could prevent the Site from functioning.

In the event that DFS should be held liable for damage suffered by the Customer and attributable exclusively to the placing of an order, this is limited to the amount of the order paid by the Customer to DFS.

12.1 - Modifications

DFS reserves the right to modify these Conditions without notice.

Any modification of these Conditions is enforceable on the users of the Site when put online and cannot apply to transactions concluded previously.

The version of these Conditions applicable to the Customer's purchase is that in force on the Site on the date the relevant order is validated.

12.2 - Partial invalidity

If any provision of these Conditions is held to be invalid, illegal or unenforceable, the Conditions take effect so far as possible as if they did not include that provision.

12.3 - Convention of proof

It is expressly agreed that DFS, the User and/or Customer (the “Parties”) may communicate with each other electronically or by telephone via the Site’s Customer Service, for the purposes of these Conditions. Technical security measures comply with the intended uses to ensure the confidentiality of the data exchanged.

The Parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.