TERMS & CONDITIONS
Loyal T Program Terms and Conditions
A. The LOYAL T by DFS membership program (“Program”) consists of four tiers: Loyal T, Jade, Prestige Ruby and Prestige Diamond. The benefits of the Program vary based on the tier, click here for more details.
B. Every account with at least one qualifying purchase in the 24-month membership cycle (“Membership Cycle”) that is not offset by a return, discount, refunds or adjustment (“ Qualifying Purchase”) is assigned a tier.
C. The LOYAL T membership card (“Card”), issued at the discretion of DFS, entitles members (“Member(s)”) to the program benefits and rewards determined by DFS from time to time, subject to these terms and conditions which We may update or revise anytime without notice.
D. The Card remains the property of DFS and must be kept under your personal control at all times. DFS may decline to issue a replacement Card if lost, stolen or damaged.
A. The Program is offered to customers over 18 years old and LOYAL T cardholders (“Cardholders”) shall use the Card solely for personal and non-commercial purposes.
B. Members shall only have one active account at any time and DFS reserves the right to merge, modify or cancel duplicated accounts belonging to the same Member.
C. Members will not be assigned a membership tier based solely on a purchase of tobacco products or alcoholic beverages in some jurisdictions.
A. The sign-up process can be made in store with the assistance of our Sales Assistants or online (incl. WeChat)
B. Members who sign-up to the Program through online channels will earn LOYAL T Points (“Points”) on their purchases on the same day. The Points will be credited to Your account within 7 days.
3. Changing tiers status and renewal
A. A Qualifying Purchase is recorded in the form of “ Status Dollars” based on the net Qualifying Purchase amount (i.e. qualifying purchase amount less taxes, discounts, refunds, exchange rate and other adjustments) in your Membership Cycle. For every 1USD or equivalent spent, 1 Status Dollar is earned in your membership account.
B. If You earned enough Status Dollars to qualify for a higher tier during the Membership Cycle, the change will occur within 7 days after your Qualifying Purchase.
C. If You did not earn enough Status Dollars to remain in your existing tier during the Membership Cycle, your tier will be downgraded to the next tier and the Status Dollars balance will be 0.
D. A change in tier will renew Your Membership Cycle for additional 24 months from the month of change. You can check your tier status and Points balance on WeChat® or dfs.com here.
II – REWARD POINTS AND MEMBERSHIP
1. Points earning
A. Cardholders can earn Points rewards on their purchases by presenting their Card at participating DFS and T Galleria stores worldwide. Click here for a list of participating brands and stores.
B. If you did not present your Card at the time of purchase, We will credit your account with the missing Points within 6 weeks from the date of request upon presentation of your Card, sales receipt and proof of payment within 6 months from the date of purchase. No Points may be earned for purchases made more than 1 month prior to the Cardholder’s enrollment.
C. Points earned are based on the amount spent in USD after deducting tax, discounts, the value of any points or gift certificates/ vouchers or any equivalent form of payment used in the transaction. Points earned from purchases made in DFS and T Galleria stores outside the U.S. are based on local currency converted to U.S. dollars using a daily or monthly DFS exchange rate depending on the jurisdictions.
D. Points earning purchases exclude services (e.g. restaurants, salon services, etc.), any store that is a leased brand/ boutique, non-eligible categories such as Tobacco and Liquor, any fees or taxes, any portion of Your purchase made using Points or gift cards / certificates.
E. Points will be credited to your account within 7 days from the qualifying purchase. You will earn Points for every 1 USD dollar of a Qualifying Purchase. The number of Points you received is based on your membership tier
Points per US1 Dollar spent on a qualifying purchase*
1 (only on Beauty products)
* exclusions apply, please ask sales associates in store for details.
F. The amount of Points credited to Your account is calculated by multiplying your Qualifying Purchase in US Dollars with the points multiplier based on your membership tier. When you return a purchase, the same calculation is used to determine the number of Points that will be removed from your outstanding Points balance.
G. Points earned for a purchase made on dfs.com or WeChat® will be issued within 24 hours after the order is fulfilled and collected in participating stores upon presentation of your Card.
2. Points redemption
500 LOYAL T Points = USD 5 of net qualifying purchase*
(*i.e. qualifying purchase less amount less taxes, discounts, refunds and other adjustments).
A. Cardholders can redeem Points directly on a transaction with a minimum of 500 Points except for redemption of Points vouchers which requires a minimum of 1000 Points to be redeemed. Redemption can only be done in multiples of 100 Points.
B. Points can be used to purchase merchandise at participating T Galleria and DFS stores worldwide. Click here for a list of participating stores and brands.
C. Points cannot be redeemed for any reservation on DFS online Platforms or WeChat®.
D. You must present your Card to redeem Points. The sales associate in store may ask to see your valid photo ID to verify your identity. Redeemed Points cannot be restored back and Points earned are non-transferable and not exchangeable for cash.
E. Points can only be redeemed by the Member presenting the Card in person. DFS will not be responsible for any Points claimed to have been redeemed by any person other than the Member. DFS’s records shall be conclusive as to the Point balance or deficit in the Member’s account.
3. Deduction of Points for refunds
A. If you return a product for which Points were earned, DFS reserves the right to deduct from your account the amount of Points earned in the original purchase transaction. If You do not have sufficient outstanding Points to accommodate the returned purchase, the store will process an exchange instead of a refund.
B. Transactions paid for by using Points, gifts or point vouchers in full or in part are not eligible for monetary refunds. Only a product exchange of equal value will be allowed for such transactions.
4. Points expiry and account termination
A. Loyal T Tier member accounts will be made inactive if the Members fail to make a Qualifying Purchase within the Membership Cycle. Members belonging to other tiers will downgrade to the next tier if they fail to make qualifying purchases according to their existing tiers’ criteria for renewal.
B. Points credited to your account are valid for 2 years from date of Qualifying Purchase.
C. Either you or DFS may at its discretion terminate your membership and associated accounts at any time. Upon termination, all accumulated and unredeemed Points shall be forfeited.
5. Points Exceptions
A. Point cannot be earned or redeemed for purchases at certain brand boutiques or to purchase certain branded products even at participation T Galleria and DFS stores. The same applies for redemption of LOYAL T Point Voucher which may be used only to purchase items from selected participating brands. Click here for a list of participating stores and brands.
B. Points cannot be earned or redeemed when an account is suspended, discontinued and/or terminated or in conjunction with any purchase for which another promotional discount or offer is accepted by DFS. Such other promotions include, but are not limited to, those associated with or sponsored by airlines, hotels, credit card issuers, travel agencies or any other DFS’ partners.
C. Points cannot be earned and no Points, LOYAL T Points Vouchers and/or gift certificates can be redeemed for the purchase of tobacco (including cigars) and for the purchase of alcoholic beverages (where applicable laws prohibit such earing / redemption or if DFS decides in its sole discretion not to allow such earning and/or redemption in any such jurisdiction(s)).
D. Points cannot be earned on products purchases that are determined to exceed DFS’s “Reasonable Use Guidelines” that are subject to change at any time without notice. Beauty purchases may not exceed 6 pieces per item or 24 pieces per month. Watches & Jewelry purchases may not exceed 3 pieces per item for any brand or more than 4 transactions per month, Fashion purchases may not exceed 3 pieces per item, sales exclusions apply.
III – PRIVACY AND DATA PROTECTION
1. If you are a European customer
B. If there is any inconsistency between the different language versions of these LOYAL T Terms, the Italian version of the LOYAL T Terms shall prevail.
2. If you are not a European customer
(i) DFS may use the personal information that you have provided for direct marketing, that is, We may contact you about news, events and promotions related to DFS stores, our customer LOYAL T Program and the following products and services: watches, jewelry, perfume and cosmetics, fashion and accessories, food and alcoholic beverages;
(ii) DFS may transfer your personal information to any DFS Group companies for use by them in direct marketing for the above products and services, and
(iii) DFS may send your personal information to a market research company engaged by DFS, by transmission of electronic data or submission of documents, for the purpose of consumer research and that the market research company may contact you for such consumer research purpose.
C. You may withdraw your consent to the use of your personal information for direct marketing and/or to be contacted for consumer research at any time by emailing dpo@DFS.com, or by writing to DFS at: DFS Group Limited, Attn: Data Protection Officer , 8/F, Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.
LARGEST BEAUTY HALL IN HONG KONG
WIN 1 MILLION LOYAL T POINTS
1. The lucky draw (the “Promotion) is organized by DFS Cotai Limitada with its business address at Estrada do Istmo, Studio City, Level 2, Shop 2042-2047, Cotai, Macau (“DFS”).
2. Participation in this Promotion is deemed acceptance of these Terms and Conditions and all entrants are bound by these Terms and Conditions.
3. Directors, management, employees and affiliated persons of DFS are not allowed to participate in this Promotion.
4. Entries into the Promotion opens on October 1, 2020 and close on October 27, 2020 during store operating hours (“Promotional Period”). An entry will be valid only if submitted during the Promotional Period.
5. To enter the Promotion, LOYAL T by DFS members (“Members”) must spend MOP3,888 net or above in one single calendar day at T Galleria by DFS, Macau, Shoppes at Four Seasons and present their active LOYAL T by DFS membership card during the Promotional Period. Participating members will get a chance to win 1 million LOYAL T points on a lucky draw.
6. Purchase amount for each eligible transaction will be calculated after deduction of any applicable discount.
7. Members can enter the Promotion multiple times as per each increment of MOP3,888 spent during the Promotional Period.
8. In the instant where customers refund items from the eligible transaction, the customer will no longer be eligible to receive the prize and will be excluded from the draw.
9. Each weekly draw will take place at DFS’office located at Shop 2042 - 2047, Level 2, Studio City, Est. Do Istmo, Cotai Macau on the following dates:
a. For eligible transactions made between October 1 and October 6, the lucky draw winner will be drawn on October 8, 2020.
b. For eligible transactions made between October 7 and October 13, the lucky draw winner will be drawn on October 15, 2020.
c. For eligible transactions made between October 14 and October 20 , the lucky draw winner will be drawn on October 22, 2020.
d. For eligible transactions made October 21 and October 27, the lucky draw winner will be drawn on October 29, 2020.
10. DFS may draw additional reserve entries in the event an invalid or ineligible entrant is drawn. The winner of each lucky draw (“Winner”) will be contacted on the preferred contact method within 7 business days of the draw and the name of the Winner will be announced online at DFS.com/Macau and on DFS official WeChat Channel within 7 business days of the draw.
11. Each Winner will be credited with 1 million LOYAL T points (“Points”) worth US$10,000 within seven (7) working days after the draw. Points credited to your account are valid for 2 years from date of points crediting.
12. The Points awarded, or any portion of the Points, are not transferable or exchangeable for any other benefits, including without limitation, cash, coupons, DFS gift cards, DFS vouchers, store credits, other membership points or services of any kind.
13. If the Promotion is interfered with or is not capable of being conducted as reasonably anticipated due to any unforeseeable reason beyond the reasonable control of DFS, including but limited to technical errors, unauthorized intervention or fraud, DFS, to the extent permitted by law, reserves the right to modify, suspend, terminate or cancel the Promotion, as appropriate.
14. Entrants acknowledge that DFS, with their consent, collects personal information (“Personal Information”) in order to conduct the Promotion and may, for this purpose, disclose such Personal Information. the Personal Information thus collected will be retained for as long as required to conduct the Promotion.
15. Except for any liability that cannot by law be excluded, DFS (including its respective officers, employees and agents) excludes all liability for damage which are not a direct and foreseeable consequence of a breach of its obligations.
16. DFS reserves the right in its sole discretion to the fullest extent permitted by law to change, add, amend, cancel, remove or otherwise modify this Promotion at any time without prior notice. Please visit www.DFS.com for the latest update of this Promotion and its terms and conditions
17. In case of any disputes, DFS reserves the right to interpret these Terms and Conditions and such interpretation shall be final and conclusive.
18. If there are any inconsistencies or ambiguities among the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
50% BONUS POINTS
1. The offer (the “Promotion) is organized by DFS Cotai Limitada with its business address at Estrada do Istmo, Studio City, Level 2, Shop 2042-2047, Cotai, Macau (“DFS”)
2. This Promotion applies to all LOYAL T by DFS members (“Members”) who purchase at any of the DFS Participating Stores (defined below) from October 1 to 31, 2020 during stores operating hours (both dates inclusive) (“Promotion Period”).
3. Participation in this Promotion is deemed acceptance of these Terms and Conditions, and all entrants are bound by these Terms and Conditions.
4. 50% extra LOYAL T points (“Bonus Points”) will be awarded to the Members who make the following qualifying purchase within the Promotion Period:
• Any purchase at the participating brands in the Watches or Jewelry categories. "
5. The Bonus Points are calculated based on the net spending after any deduction, in accordance with the Members’ respective tiers (i.e. extra 50% of the applicable base points).
• For Jade, Prestige Ruby and Prestige Diamond tiers: Members' respective base points plus extra 50% bonus points.
•For LOYAL T Tier member: 50% of the net spending (after deduction), converted into Bonus Points"
6.These Bonus Points will be added to the Members’ LOYAL T by DFS account after the valid transaction is processed. These bonus LOYAL T points will be available Instanty after the transaction.
7. Members can enjoy this Promotion multiple times during the Promotion Period.
8. These Bonus Points cannot be exchanged for cash, coupons, DFS gift cards, DFS vouchers, store credits, other membership points or services of any kind.
9. This Promotion may not be used in conjunction with other promotions including but not limited to. privilege/staff discount.
10. This Promotion is applicable to specific new and existing LOYAL T by DFS members (“Members”) who make a purchase(s) at the T Galleria by DFS, Macau, Shoppes at Four Seasons, operated by DFS Cotai Limitada (“DFS”), from October 1 to 31, 2020 (both dates inclusive) (“Promotion Period”)
This promotion is not applicable to the following select boutiques and purchase at the applicable DFS Participating stores:
- T Galleria by DFS, Macau, Shoppes at Four Seasons: Chanel, Dior, Dior Homme, Fendi, Hermes, Louis Vuitton, Prada
Audermars Piguet Watches, Fashion Watches and Accessories are excluded from this Promotion.
Please check www.DFS.com for the latest update on brand exclusions.
11. DFS Group reserves the right in its sole discretion to the fullest extent permitted by law to change, add, amend, cancel, remove or otherwise modify this Promotion at any time without prior notice. Please visit www.DFS.com for the latest update of this Promotion and its terms and conditions.
12. DFS Group reserves the sole right to interpret these Terms and Conditions and such interpretation shall be final and conclusive.
13. In case of any disputes DFS Group reserves the right to make the final decision.
14. If there are any inconsistencies or ambiguities among the English, Chinese, Japanese, Korean and Italian versions of these Terms and Conditions, the English version shall prevail.
15. Participating Stores:
T Galleria by DFS, Macau, Shoppes at Four Seasons
Shop & Save With Alipay: Double Rewards
1. Promotion periods: October 1 to November 30, 2020
2. Alipay user can register with Alipay or scan the QR code in-store and when the user checks out with Alipay and spends the designated amount in a single purchase in the participating stores, the digital Gift Coupon will be issued to user’s Wallet automatically: get a RMB180 Gift Coupon upon a purchase of RMB5,000 or more, get a RMB50 Gift Coupon upon a purchase of RMB2,000 or more. It will be automatically redeemed in the next transaction by spending a designated amount on the purchase: redeem a RMB180 Gift Coupon upon a purchase of RMB2,000 or more, redeem a RMB50 Gift Coupon upon a purchase of RMB1,000 or more, and it shall not be apply in conjunction with other existing DFS promotional offers.
3.Each Eligible User can receive either the RMB50 Gift Coupon or RMB180 Gift Coupon no more than once during the promotion period.
4. Each Gift Coupon will expire within 7 days upon the date of issue and the validity period is shown on the Gift Coupon. The Gift Coupon will become invalid once expired.
5. Each Gift Coupon is non-transferable and it can neither split purchase nor exchange for cash or any product. This offer may be redeemed in conjunction with Alipay promotional offers but not entitled to join any promotions of DFS.
6. The Alipay promotion is applicable to T Galleria by DFS, Macau, Shoppes at Four Seasons, T Galleria by DFS, Macau, City of Dreams, T Galleria Beauty by DFS, Macau, MGM Macau, T Galleria Beauty by DFS, Macau, MGM Cotai, T Galleria Beauty by DFS, Macau, Galaxy Macau, T Galleria by DFS, Macau, Studio City, T Galleria Beauty by DFS, Macau, Wynn Palace, T Galleria by DFS, Canton Road, T Galleria by DFS, Hong Kong, Tsim Sha Tsui East, T Galleria Beauty by DFS, Causeway Bay, T Galleria by DFS, Auckland and T Galleria by DFS, Sydney. Please check in-store for other participating brands. Selected brands are excluded from the promotion, please consult our in-store sales associate for details:
- Watches, Jewelry, & Accessories: All consignment (except Titoni and Hermès), Audemars Piguet, Bvlgari (Save The Children line), Hermès watches, Tiffany & Co. (silver collection), Van Cleef & Arpels
- Fashion: Bottega Veneta, Celine, Chanel, Dior, Fendi, Gucci, Hermès, Louis Vuitton, Miu Miu, Moncler, Prada, Rimowa
- Beauty: Chanel
- Food & Gift: Biostime, Blue Seal, Calbee, Fancl, Fei Fah, Guco, Hawaiian Post, Health, Local Spirits (Ryukyu Mura), Mauna Loa, Manuka (on Home Delivery), Sojirushi, Royce and Royce Ishigaki, Tokyo Banana, Wyeth Gold
- Spirits, Wine and Tobacco: All consignment of Wine & Spirits, all tobacco products, Prestige Spirits, Prestige Wine Classifications"
7. Promotion rules:
7.1 The promotion is only applicable to users with a Mainland China account and proceeded with ID verification and added mobile phone number to the account;
7.2 The promotion is only entitled to a single transaction with RMB2,000 or more.
7.3 Each user can enjoy this offer for 1 time only during the promotion period. “Each user” refers to a natural person with legal capacity who uses Alipay application and Wallet service, but not merely an Alipay account. The relevant accounts will be deemed to be used by the same users and can only participate in this promotion once in the following circumstances:
- Connection on the same mobile phone or mobile device, such as logging in or activation of multiple accounts; or
- Connection of an Alipay account or mobile number on multiple mobile phones or mobile devices, such as logging in or activation of multiple accounts; or
- The same credit card number being connected to multiple Alipay account.
In case of any of the above, in order to verify the Eligible User’s identity and prevent the risk of the theft or misuse of such Alipay account, mobile phone, mobile device or credit card number, Alipay reserve the right to suspend or terminate the release of the promotion offer to the relevant account.
7.4 In case of a refund transaction, only the actual amount paid by user will be returned (GC amount is not included) and no redeemed coupons will be returned.