1. Can I buy from this website?
No, not at the moment. Currently, this site is only designed to give you information about the wide range of products available for purchase at DFS Group stores.
2. What can I find at DFS.com?
DFS offers luxury products in the Fashion & Accessories, Beauty & Fragrances, Watches & Jewelry, Wines & Spirits, and Food & Gifts categories. To view a complete list of brands, please click on our "Featured Brands" tab, located at the top of the page. You can also view our full store directory by clicking on "Our Stores".
3. What brands does DFS carry?
To view a complete list of brands, please click on our "Featured Brands" tab, located at the top of the page. You can also view our full store directory by clicking on "Our Stores".
4. How can I check the store availability of an item I am interested in?
Products featured on our site are available at the store location selected, but stock status of products always fluctuates. If you would like to inquire about additional product availability (e.g. a product not found on our website), please view our "Contact Us" page and send us product information for the item you are interested in as well as the DFS store location you would like to visit. Our Customer Care Team will follow up on your request in a timely manner.
5. Can I collect a product from one of your stores?
No, not at the moment. Currently, this site is only designed to give you information about the wide range of products available for purchase at DFS Group stores. Other facilities to improve your buying experience are under way and will be announced shortly.
6. Does DFS have seasonal sales?
Yes, we run annual Spring and Holiday Sale events. Be sure to follow us on Facebook at www.facebook.com/DFSOfficial
to receive the latest news on DFS sales and promotions.
7. Where can I buy a DFS gift card?
DFS gift cards are coming soon. Follow us on Facebook or sign up for our newsletter to find out when they will be available and how you can purchase them.
8. Where can I spend a DFS gift card?
DFS gift cards are coming soon. When they arrive, you will be use them in any store and at any of our DFS Airport locations.
9. What payment methods does DFS accept?
We accept the following forms of payment: cash, credit cards, gift certificates, foreign currencies, promotional gift certificates and LOYAL T by DFS gift certificates.
10. What is the DFS After Sales Center?
After Sales Centers have been conveniently set up in key locations to ensure that no matter what your travel agenda, there is a location nearby to answer all of your customer care questions post purchase. Please see the list below to find a location near you.
DFS China domestic after sales service
Toll free number: 400 810 6939
Room 809, Beijing, China Central Place 2, 79 Jianguo Road, Chaoyang District, Beijing, China (Zip 100025)
Tel: +86 10 85802581
Room 507, West Office Tower, Shanghai Center, 1376 Nanjing Road West , Shanghai, China (Zip 200041)
Tel: +86 21 62891199
18/F, The Office Tower, Shangri-La Centre, 9 Binjiang East Road, Chengdu, Sichuan, China (Zip 610021)
Tel: +86 28 66065057
Room 606, Block C, President Building, 69 Heping North Street, Heping District, Shenyang, Liaoning, China (Zip 110003)
Tel: +86 24 22815886
Shin Ohsaki Kangyo Bldg 6 th Fliir 1-6-4 Ohsaki Shinagawa-ku, Tokyo Japan.
DFS After Sales Service Japan
Toll free: 0120-194-407*
(Monday to Friday 9:00AM to 5:00PM only.
Except Public Holidays. )
*The toll free number is available within Japan only.
Suite 1402, Namgang Tower, 15, Mugyo-Ro, Jung-Gu,
Seoul, Korea 100-170
11. Does DFS offer a personal shopping service?
Yes, we offer personal shopping service to all LOYAL T by DFS members, including priority assistance for LOYAL T by DFS PRESTIGE DIAMOND, PRESTIGE DIAMOND Plus and PRESTIGE RUBY members.
12. What exclusive in-store services does DFS offer?
DFS offers a bevy of exclusive in-store services. Select your DFS store location and proceed to our "Our Global Store Services" page for more information.
13. What does "Retail Travel Exclusive" mean?
We secure a large number of products that are exclusive to DFS or to selected travel retailers only. For example, a product might be exclusive to DFS for a selected period of time (which will be detailed), or might not be available for purchase anywhere else.
14. What documents do I need in order to shop at DFS downtown stores?
You don't need any travel documents to shop at our non-airport stores.
15. Does DFS offer a personal shopping service at airport locations?
DFS has no personal shoppers to assist our airport customers.
16. What documents do I need in order to shop at DFS Airport stores?
In order to shop at DFS, you must have your flight itinerary with you, including your date of travel, airline and airport arrival information.
17. Can I purchase duty-free items before boarding my plane?
Yes. We even have an in-store tablet app, "DFS I Gate," at certain airports where you can select products to have delivered to your gate for ease and convenience of duty-free shopping.